Vendor Updates


2008 Summer
New York, NY

Company Overview
SoftBrands, Inc. is a global leader in providing next-generation enterprise software and business solutions for the hospitality and manufacturing industries.  SoftBrands is a publicly-traded (AMEX:  SBN), over $90 million company with 857 employees worldwide and more than 6,600 customers in 100 countries across the globe (the hospitality business accounts for approximately $40 million, 415 employees and more than 3,800 properties).  Headquartered in Minneapolis, Minn., SoftBrands maintains a worldwide infrastructure for the development, distribution and support of enterprise software.  The company has operations in four major regions: 
• Americas
• Europe and Africa
• India
• Asia Pacific (including Australia and the Middle East)

Hospitality Solutions
The hospitality division of SoftBrands provides end-to-end solutions for independent hotels, corporate chains, management companies and diverse lodging operations.  SoftBrands is an innovative and highly flexible provider of enterprise information solutions strategically designed for the worldwide hospitality industry.  As a specialist in lodging automation systems, SoftBrands takes pride in seamlessly merging the requirements for delivering a quality guest experience with the inner workings of day-to-day hotel operations to ensure a smooth running organization.  The company’s applications meet the needs of any size and type of organization ranging from five to 5,000 rooms, from one property to hundreds and from limited service to mega resort.
SoftBrands solutions help improve the critical operations and increase the profitability of our customers.  Solutions range from its newest Internet-native application (Epitome) and central reservation services product (Core), which support the group and chain markets, to our highly functional, simple-to-use Medallion PMS (property management system) for independent and boutique hotels.  SoftBrands’ hospitality offerings include:
• Lodging management tools
- Property management
- Spa management
- Food and beverage management
- Golf management
- On-site or remotely hosted (ASP) deployment

• Corporate centralization and consolidation tools
- Reservation call center management tools
- Online reservation booking engine
- Distribution management services and tools

• Strategic analysis and planning tools
- Data warehousing
- Multidimensional online analytical processing

• Services
- Infrastructure design, purchase, hosting and installation
- Training, retraining, train-the-trainer and customized programs
- Project management

• Support
- Multiple levels of call options
- Proactive analysis and premier options available to monitor call volume, types and processes
- Constant measurement through customer satisfaction surveys

Extraordinary Service
As one of the hospitality industry’s support and services leaders, SoftBrands has set a high standard by delivering exceptional 24/7 global support services for all of its hospitality customers.  SoftBrands provides experienced staff, many with backgrounds in the hotel industry.  The company gives customers access to self-service online support center, and ensures successful installations with proven methodology, customer training, go-live support and post-installation reviews. 

SoftBrands’ highly skilled, customer-focused staff helps hoteliers around the world leverage existing IT investments while integrating systems and business processes with partners and suppliers to deliver sustainable competitive advantage.

For more information visit or call (800) 497-0532.

want to read more articles like this?

want to read more articles like this?

Sign up to receive our twice-a-month Watercooler and Siegel Sez Newsletters and never miss another article or news story.