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Vendor Updates

Maestro PMS

2012 Spring
Markham, Ontario

Maestro Is a Preferred PMS of Leading Single and Multi-property Independents 
The Maestro Property Management Suite is provided by NORTHWIND, recognized as a leading provider of advanced solutions for independent operators, with more than 850 installations worldwide.

Maestro Guest Loyalty System Delivers Major Chain Benefits
The innovated Maestro Guest Loyalty Module gives independent operators benefits and functionality to compete with the high-profile programs that until now were only available to major chains.  The system offers online (and mobile) self-service, enabling guests to sign up, track and redeem points for room nights, referrals and other activities that strengthen their relationships with the hotel and increase revenue. Independents use the flexible loyalty system to automate the complex process of point tracking and redemption and to create loyalty programs that reflect their unique brands. The system may also be used with magnetic loyalty ID cards.  Guests may redeem points for services or convert them to property gift cards.

Driving Rate and Occupancy Through Yield Management Instead of Reacting to It
Maestro offers a real-time, proactive yield and rate management solution that maximizes revenue by automating and executing effective rate optimization strategies. The system allows operators to create special corporate and group rates and set up contract rates that can be protected from other controls. When demand shifts, managers can adapt by building specials in real time with secured access directly from the availability screen.

Maestro Web Connection Suite Increases Profitability with Direct Bookings for Guests, Groups, Owners, Travel Agents and Corporate
Independent operators can boost profitability with NORTHWIND’s Maestro Web Connection Suite that reduces dependence on costly third-party reservation channels. The suite’s expanded features include:

  • Guest connection – ResWave is the anywhere real-time booking engine. Guests and groups can book rooms, suites, activities, amenities, spa and dining online, from their mobile devices, Facebook pages, an email campaign or landing page.
  • Owner connection – For condo, timeshare and vacation club properties. Owners can book their owned units online, review their units’ reservations, and access their owner statements, work orders and other documents.
  • Group connection – Group guests can personalize their bookings online and planners can manage their events seamlessly. Online group reservations and management includes custom group Web pages, group rooming lists and RFP response functionality.  
  • Travel agent connection – Provides a self-service solution for travel agencies so operators can increase bookings and lower transaction fees with direct bookings from travel agents, tour operators and others.
  • Corporate connection – Corporate guests can self serve in real time to book their negotiated rates directly online, ensuring repeat business and reduced costs while bypassing intermediary reservation fees.

Cloud-based Maestro Suite
Cloud system platforms are not just for the large chains. Independent operators are turning to cloud-based system platforms to reduce staff, trim hardware investment, improve PCI-compliant cardholder security, and simplify 24/7 access to performance data.  NORTHWIND’s Web-enabled platforms allow operators to manage multiple hotels from a central site, gain greater management control of all property activities, centralize audits and maximize revenue. Managers and ownership teams may access the property’s system at any time with a secure login and password to enable closer oversight and management.
For information on Maestro PMS or to schedule a live demo, please visit www.maestropms.com or call (888) 667-8488.  

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