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Vendor Updates

Maestro PMS

2013 Summer
Markham, Ontario

Maestro Announces New ResWave2 Booking Engine, Smart Guest eMessaging, Worry-Free Maestro Cloud and Mobile Management Big Data Dashboard
Direct website booking is more important than ever for independent operators to market themselves, increase occupancy and control booking costs. ResWave is a turnkey, hosted solution that reduces dependency on OTAs and increases profitability with mobile-friendly, integrated real-time control of reservations, rates and availability for leisure travelers, groups and corporate accounts on online channels including social media. Now, ResWave2 combines the latest technology with consumer-focused functionality including seamless customization with hotel website brand and an updated, guest-centric booking process. New features include:
  • Meeting planner access to group rosters
  • Enhanced mobile optimization for any device
  • Real-time online activity booking for theatre tickets, tee times, dining, etc.
  • Gateway to reservation upgrades from all channels
  • Online sales and catering meeting space inquiry
  • Enhanced online table reservations bookings
  • Online loyalty registration, account access, guest preferences
  • Facebook booking app

Smart eMessaging Pre-arrival, On-property and Post-stay Communications
Maestro-automated Smart eMessaging increases guest retention and revenue. It builds loyalty by offering guests add-on amenities and upgrades to enhance their stays with dining, golf or other revenue-generating activities. Operators use proactive communications to serve guests before they arrive or while on property and to connect with them after departure. Maestro lets operators automate and customize mobile-friendly messages (SMS text or email) by guest type, rate, season and room or specific groups, and eliminates the upsell pressure on front desk personnel by identifying a guest’s willingness to pay in advance. Smart eMessaging centralizes reservations from all sources, allowing operators to generate more revenue from OTA bookings as well as shift demand toward their premium inventory.

Maestro Big Data Mobile BI, Business KPIs, and on the go Management Dashboards
What manager doesn’t want to achieve faster time-to-information and shorter time-to-decision with mobile BI? Tablets, 4G wireless, and next-gen displays enable productivity improvements and better ways to consume information. Operators need access to real-time permission-based data to make on-the-spot decisions, monitor operational processes and review KPIs. Whether it is the big picture or of the entire portfolio, the Maestro Mobile Management Dashboard enables operators to wirelessly connect to their Maestro centralized systems. It provides management with report access, real-time activity and other features. Managers and ownership teams use Maestro to easily access the property's system any time from anywhere to enable closer management oversight for informed, up-to-the-minute decisions.

Maestro Client Help and Knowledge Center
Maestro's new Client Help and Knowledge Center is an interactive website offering 24/7 access to tools and resources for new and current Maestro users to maximize their productivity. It includes a welcome center, tutorials, webinar schedules, best practices, new feature and release announcements, events, training and service requests, knowledgebase, FAQs, interfaces, live chat and more.

Maestro Cloud – Worry Free, Affordable, Secure
Maestro Cloud is a reliable, affordable option for independents who want to focus on operations and revenue, not technology. Many independent operators are reducing expenses with remotely hosted cloud platforms that provide operating efficiencies, secure cardholder information, and provide instant remote access to their property or hotel group's data. NORTHWIND's Web-enabled platforms let operators manage multiple hotels from a central site, gain greater management control of property activities, centralize audits and maximize revenue. Maestro Cloud also frees operators from having to maintain their own PMS networks.

For information on Maestro PMS or to schedule a live demo, please visit www.maestropms.com or call (888) 667-8488.

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