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Vendor Updates

Maestro PMS

2014 Spring
Markham, Ontario

NORTHWIND-Maestro was founded in 1978 and continues to be a preferred property management system of leading high-touch independent hotels, resorts, conference centers and multiproperty groups.
Maestro’s 21 integrated modules on a single image database give operators a 360-degree view of guests and operations at every touch point.  NORTHWIND-Maestro delivers business solutions and management services to help hoteliers maximize productivity, profitability, drive direct bookings, personalize service and engage guests.

Maestro is PCI certified and supports HTNG standards. It may be deployed via Windows, Linux, terminal services, cloud (hosted) and Web browser platforms.
Maestro: Multiproperty Integrated PMS for Independents
Maestro’s suite of tools that increase profitability and efficiency includes:
• Sales and catering   
• Dynamic yield
• ResWave Booking Engine  
• Loyalty
• Spa and activities  
• Membership
• Marina slip mgmt.  
• Big picture & best bus. data 
• Golf   
• Online group management 
• Central reservations  
• Table reservations
• Resortwide ID card  
• Gift card
• Condo/timeshare  
• Two-way GDS
• Work order/inventory  
• Housekeeping
• Smart e-messaging  
• Front office
• Web PRO (pre-reg. online)  
• iPad® check-in 
• SMS messaging   
• Maestro Cloud
• Guest exper. measure.(GEM) 
• Expedia direct
Maestro’s New Enhancements
Expedia Direct Connect. Reduces operators’ online booking costs and provides reservation delivery, rate setting and availability controls. Channel-based dynamic yield strategies allow independent yielding controls for each channel.
Big Picture Data and Mobile Management Dashboards. Seventeen pre-configured views display aggregated data from all sources. Big picture analytics drives business decisions, marketing and guest engagement. Provides on-the-go reports access and real-time activity.

Mobile Housekeeping, Work Order Maintenance. Reduces time required to perform housekeeping and maintenance. Enhances staff communications. Manages tasks, report room status, flag issues, send problem reports.

WebPRO (pre-registration online). WebPRO makes it convenient for guests to self-serve online/mobile. It speeds check-in and provides pre-arrival information to hotel for planning. It is an effective engagement touch point and stimulates ancillary spend.
ResWave2 Booking Engine – Lower Cost Real-time Direct Bookings. ResWave 2 is optimized for three screens: PC, mobile and tablet. It provides a gateway for reservations from all channels with real-time booking of rooms, activities, dining, spa. It offers online guest and loyalty registration.
• Robust online group management, corporate and travel agent reservations and Facebook booking.
Guest Engagement with Smart eMessaging. Smart eMessaging lets users send automated emails to enhance guest experience pre-arrival, during and post-stay. It centralizes reservations from all sources to generate more revenue from OTA bookings. It also offers promotions to shift demand toward premium inventory, and customizes messages by guest type, rate, season, room, specific groups.
Industry-leading Diamond Plus Service. One of the most comprehensive support and services programs in the industry. Diamond Plus Service ensures Maestro is productive, working optimally and keeps property staff trained. The service includes North American-based 24/7 support; on-demand, expert training remotely or on site; eLearning website; help direct (eLearning and Knowledgebase directly from Maestro menu); live webinars and version upgrades.
Management Services to Maximize Productivity. NORTHWIND provides management strategies, productivity audits, data mining and best business analysis, database configuration and revenue best practices.
Web Connection Services to Drive More Direct Bookings. Web Connection Services include group and promotion landing pages, mobile websites, Google Analytics integration, booking pages customization, e-marketing and best practices.

For more information about NORTHWIND, please visit www.maestropms.com.

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