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Vendor Updates

Maestro PMS

2014 Summer
Markham, Ontario

NORTHWIND-Maestro PMS, founded in 1978, is a preferred property management system of leading independent hotels, resorts, conference centers and multiproperty groups.

Maestro provides 21 integrated modules on a single image database that may be implemented on premise or hosted. Maestro gives operators a 360-degree view of guests and operations at every touch point. NORTHWIND-Maestro delivers business solutions and management services that help hoteliers maximize productivity, profitability, drive direct bookings, personalize service and engage guests.
Maestro is PCI certified, supports HTNG standards, and may be hosted on the Web or deployed on property via various options, including Windows, Linux, VMware and terminal services.

Maestro: Multiproperty Integrated PMS for Independents
Features include:
• Front office   
• Sales and catering
• ResWave booking engine 
• Spa and activities
• Dynamic yield    
• Membership
• Big picture & best bus. data 
• Loyalty
• CRM/e-CRM    
• Online group mgmt.
• Smart e-messaging  
• Central reservations  
• Table reservations
• Gift card     
• Resortwide ID card
• Two-way GDS    
• Condo/timeshare
• Housekeeping    
• Golf 
• Work order/inventory  
• Marina slip mgmt.
• iPad® check-in/out  
• Maestro cloud
• Web PRO (Pre-reg. online) 
• SMS messaging
• Guest exper. measure. (GEM)

Maestro’s New Enhancements
Web Maestro. Full-featured Maestro PMS with its 21 modules is now available as a cloud-enabled, browser-based platform option. Users may also use Maestro locally via browser access on the same database in real-time for one or more properties. 

Direct Help and Online Tutorials. NORTHWIND provides a new e-learning website with instant user access from any Maestro PMS field. It gives users real-time, in-depth video training for optimized system utilization and staff productivity.

Enhanced Guest Engagement Tools. Maestro now offers enhanced iPad mobile communication for housekeeping. Staff can remotely update room statuses and provide guest convenience by text messaging guests when their room is ready.

Expedia Direct Connect. It reduces operators’ online booking costs and provides reservation delivery, rate setting and availability controls. Channel-based dynamic yield strategies allow independent yielding controls for each channel.

WebPRO (Pre-registration online). WebPRO makes it convenient for guests to self-serve their registration via online/mobile. It speeds check-in and provides pre-arrival information to hotels for planning. WebPRO is an effective guest-engagement touch point that also stimulates ancillary spend.

ResWave2 Booking Engine – Lower Cost Real-time Direct Bookings. ResWave 2 is mobile optimized for real-time booking of rooms, activities, dining and spa on all channels. It has also been enhanced with new guest request options for
rooms and amenities to ensure guest booking satisfaction.

Industry-leading Diamond Plus Service. One of the most comprehensive support and services programs in the industry, Diamond Plus Service ensures Maestro is working optimally and keeps property staff fully trained for maximum productivity. The service includes North American-based 24/7 support; on-demand, expert training remotely or on site; eLearning website; Help Direct (eLearning and Knowledgebase directly from Maestro menu); live webinars; and version upgrades.

Management Services to Maximize Productivity. NORTHWIND provides management strategies; productivity audits; data mining, business analysis; database configuration; and revenue best practices.

Web Connection Services to Drive More Direct Bookings. Web Connection Services include group and promotion landing pages, mobile websites, Google Analytics integration, booking pages customization, e-marketing and best practices.

For more information about NORTHWIND, please visit www.maestropms.com.

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