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Vendor Updates

Maestro PMS

2008 Summer
Markham, Ontario

Maestro’s Web Connection Suite Drives Online Revenue and Guest-centric Service for Hotels, Resorts and Multiproperty Groups
Web Connection Expands Revenue Opportunities

The future of guest communications, reservation booking, centralized corporate management, staff training and higher profitability for your hospitality business is the Internet.  Maestro’s Web Connection suite featuring ResWave and dynamic packaging for guest and groups addresses these emerging demands for self-service.  With its robust functionality and total integration, this stable PMS creates one of the most productive working environments available.

Maestro is a proven, reliable total-property management platform that delivers a powerful suite of 20 Web Connection products and services that leverage online productivity, marketing and revenue management tools to be more successful.  Maestro’s comprehensive Web-enabled architecture provides operators with a single point of management control for one or more properties.  Its Diamond Plus Service offers superior support and educational tools including webinars and on-demand e-training that enables staff to be productive faster.  

Guest-centric and Corporate-focused Web Services
Maestro is a fully integrated suite of 20 revenue-generating modules utilizing a single-image database that enables operators of one hotel or a multiproperty group to provide Web-enabled services from one point of contact with a 360-degree view of guests and their experience histories.  Maestro records guest preferences and other marketing information, and its management controls allow operators to use this data to configure which services should be offered.  The same integrated database platform provides operators with corporate-centric financials and management controls for one or more properties.

Guest Experience Measurement (GEM)
Maestro’s Guest Experience Measurement system lets operators achieve operational excellence with branded guest satisfaction surveys.  Maestro also provides destination operators with new mag stripe resortwide guest ID cards that enable guests to securely charge items or services to their rooms from anywhere on property. 

Revenue-centric Processes
Maestro’s online processes are revenue centric.  The Web-enabled yield management module maximizes revenue throughout the entire system of 20 modules.  Maestro Y/M empowers operators to implement revenue management strategies that optimize room rates and set automatic inventory controls for all sales channels from two-way GDSs to third-party Internet travel sites, hotel and corporate booking sites, travel agents, as well as CRO and voice channels sites.
Maestro’s advanced functionality includes online group management controls, online dynamic package element building, condo – timeshare owner account access, spa, golf, sales and catering inquiry, online table reservations, and SMS guest text messaging.  Each online process puts revenue-generating options in guests’ hands so the properties can upsell products and services while delivering more personalized online interaction.  When guests book their own rooms, activities and services, property staff is free to focus on what they do best, serving their guests and operating more efficiently.
Diamond Plus On-demand Online Training
In addition to webinars and training sessions, Maestro’s industry-leading Diamond Plus Service is expanded to offer an on-demand online training lab for advanced and refresher training as well as the Maestro for Beginners Lab to make your staff more productive in less time.

Management Dashboards for Productivity
NORTHWIND announced new dashboard functionality in its 2008 users’ conference.  Maestro dashboards provide graphic displays that communicate complex information quickly for rapid response to changes in performance to guide decision making.

Maestro Enterprise Suite
NORTHWIND empowers over 6,500 users worldwide by delivering one of the industry’s most complete property management solutions suites available.  Maestro is deployed via Windows, UNIX, Linux, terminal services and hosted platforms.

NORTHWIND-Maestro PMS will exhibit at HITEC 2008 in Austin, Texas, June 16-19.  Attendees can visit NORTHWIND-Maestro at booth No. 1231 to receive a hands-on demonstration of all 20 Maestro modules.

For more information on Maestro’s tools and enhancements please visit www.maestropms.com/HU  or call 1.888.667.8488. 

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