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Vendor Updates

Maestro PMS

2008 Fall
Markham, Ontario

The The Maestro Intuitive, Integrated PMS Delivers Real-time Controls for High-touch Hotel Operators to Increase Revenue, Efficiency and Optimize Guest Service
Maestro PMS by NORTHWIND is one of the industry’s most advanced total property management solutions with over 20 fully integrated modules on a single-image database that enables operators of one hotel or a multiproperty group to provide Web-enabled services from one point of contact. With its flexible, scalable and robust functionality, this stable PMS creates one of the most productive working environments, including corporate-centric financials and management controls for one or more properties.

Maestro Web Connection Self-serve Channel for Guests and Groups
Maestro expanded its ResEze Web Booking Engine with Web Connection, a suite of Web-focused functionalities and PMS enhancements that include ResWave. The Web Connection suite, now in its initial deployment phase, gives operators real-time control of reservations, rates and availability for leisure travelers and groups across all online channel sources to maximize profitability.  The ResWave Internet booking engine delivers one of the industry’s most robust Web integrations with total real-time online functionality including:

  • Integrated revenue management
  • Room booking with real-time yield controls
  • Guest-driven spa and activities booking
  • Two-way GDS integration with yield management
  • Restaurant table reservations
  • Group member reservations
  • Condominium and timeshare owner Web access and booking

ResWave functionality expansion for 2009 includes group rooming list management, online dynamic package selection, SMS text messaging and golf tee time booking.

ResWave puts revenue-generating options in guests’ hands so properties can upsell services to them, all while guests experience personalized online interaction.  When guests book their own rooms, activities and services, property staff is free to focus on serving guests and operating efficiently.

Guest-centric Tools Enhance Guest Service
Since all Maestro applications share one database, each guest activity is part of a single profile that gives operators a 360-degree view of every guest for better service and more effective marketing programs.  

Maestro’s Guest Experience Measurement system (GEM) enables operators to achieve operational excellence and increase business with its branded, personalized Web-based guest satisfaction surveys.    

Maestro provides destination operators with new magstripe resortwide guest ID cards that enable guests to securely charge to their rooms from anywhere on property.  All postings are recorded in Maestro’s central database for accurate revenue tracking. 

Centralized and Real-time Controls for High-touch Operations
Maestro’s integrated, proactive yield management module empowers operators to implement revenue management strategies that optimize room rates and set automatic inventory controls for all sales channels from two-way GDSs to third-party Internet travel sites, hotel and corporate booking sites, travel agents and CRO and other voice channels.  With a click of a button, operators adjust rates to manage corporate and group contracts, create proactive strategies to maximize room revenue during peak periods and shoulder seasons, and control rates by booking dates, arrival dates, day of week, occupancy level, lead time, length of stay and other factors.

PCI Compliancy and Security
Keeping guest data secure is a priority for every hotel. Maestro is PCI compliant and utilizes encryption, authentication technology and audit trails that meet PCI requirements for protecting cardholders’ stored data. 
Diamond Plus Service Increases Staff Productivity
NORTHWIND has recently expanded its Diamond Plus Service to include on-demand live online training for advanced and refresher education, and is now deploying the new Maestro for Beginners program. This one-on-one training option will enable Maestro users anywhere in the world to become more productive as they receive live instruction on how to fully utilize Maestro’s advanced functionality.

For more information on Maestro’s tools and enhancements please visit www.maestropms.com/HU or call 1.888.667.8488. 

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