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Vendor Updates

Maestro PMS

2009 Spring
Markham, Ontario

Maestro PMS Empowers Operators with Web Connection Suite, Corporate-Centric Management Controls and Expanded Diamond Plus Service to Drive Revenue and Efficiencies Across All Channels for Guests and Groups
NORTHWIND expanded its Maestro PMS Web Connection functionality and enhanced its industry-leading Diamond Plus Service with a focus on business solutions, not just technology, to enable clients to exceed operational, revenue and business goals in 2009.

Maestro PMS is one of the industry’s most advanced and stable guest-centric property management solution with over 20 fully integrated modules on a single-image database.  Maestro’s robust functionality enables operators of one hotel, or a multiproperty group, to manage business more successfully.  Maestro creates one of the most productive working environments by providing an easy-to-use system experienced employees and new hires master quickly.  Operators utilize Maestro’s scalable corporate-centric financials and management controls to oversee a property or chain from one workstation. 

Expanded Diamond Plus Service Adds One-on-One Live Web Training and Beginner Education
NORTHWIND expanded its industry-leading Diamond Plus Service with one-on-one live training sessions, on-demand and recorded, offering more ways than ever for users to connect with Maestro experts and become more productive. New interactive live-chat and desktop sharing enable staff to ask Maestro specialists specific questions about each property’s unique operation. Diamond Plus Service with Maestro Customer Care and 24/7 support includes free:

  • Live and recorded refresher and advanced interactive training webinars and tutorials
  • Web-based transition assistance for new users
  • Maestro for beginners education including on-demand tutorials and live sessions
  • Professional productivity consulting services

Web Connection Empowers Guests and Groups + Boosts Revenue from Self-serve Upsell
The Web Connection Suite featuring Maestro’s ResWave Internet Booking Engine maximizes profitability with integration of proactive real-time yield management and delivers the industry’s most comprehensive suite of PMS-integrated online guest and group self-serve options, proactive real-time yield management and marketing tools. Maestro’s ResWave Booking Engine enables operators to empower guests and groups with online amenity booking for spa appointments, golf tee times, dining reservations, and other revenue generating services as they book rooms.  Newly expanded features enable operators to:

  • Maximize room revenue across all channels for multiple properties with real-time proactive Maestro Yield Management
  • Add incremental revenue from guest-driven Web booking of spa, golf and dining reservations
  • Have confidence in rate and inventory accuracy with 100 percent real-time PMS integration
  • Create revenue generating options with online dynamic packages
  • Drive yield strategies with two-way GDS interfaces
  • Improve marketing results and personal service with a 360-degree view of each guest
  • Provide online condo and timeshare owner account and reservations management

Maestro’s Real-time Online Group Reservations module wins new group business for operators. With Group Member Reservations, group planners can send marketing e-mails to attendees with a direct link to online booking at the group rate which reduces the cost and errors from manual processing.  Maestro’s Group Upsell enables members to book activities and amenities online to generate significant incremental revenue; and Maestro’s Group Rooming List module enables leaders and planners to view rooming lists online for convenience and control.  Maestro also provides Online RFP response to Web proposal requests to streamline group sales replies and book more group business.

Maestro’s Web Connection with ResWave puts revenue-generating options in your guests’ hands so they can upsell themselves while experiencing personalized and convenient online interaction. 

For information on Maestro’s tools and enhancements please visit www.maestropms.com/HU or call 1.888.667.8488.

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