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Vendor Updates

Maestro PMS

2009 Summer
Markham, Ontario

NORTHWIND Focus: Operator Productivity with Enhanced Diamond Plus Service and Profit with Maestro’s Web Connection Online Guest Self-service
NORTHWIND-Maestro PMS continues to focus on empowering operators with Web Connection online guest self-serve technology to drive both loyalty and revenue. The company has also enhanced its industry-leading Diamond Plus Service to boost hotel staff productivity with easy and quick live Web chat to support and on-demand training.  With 20 integrated modules on a single database, Maestro’s scalable, flexible functionality enables operators to manage their unique business needs more profitably and efficiently in today’s competitive market. 

Web Connection Suite
Maestro’s Web Connection suite with ResWave and new e-marketing tools puts revenue-generating options in guests’ hands so they up-sell themselves, and it meets their emerging demands for a customized personal online booking experience. The suite includes the following:

Integrated ResWave Booking Engine
ResWave is 100 percent real time and integrated with your Maestro PMS to maximize revenue and lower costs. 

ResWave’s functionality, offers:

  • Guest-centric, easy-to-use booking process
  • Online merchandising including hotel descriptions, images, videos
  • Real-time rates and availability from Maestro PMS
  • Guest-driven dynamic packaging to personalize guests’ stays
  • Integrated with Google Analytics for tracking and reporting

Maestro eMarketing Drives Reservations Direct to Hotel Website
The new Maestro eMarketing tool manages opt-in e-mail campaigns that generate significant ROI and build loyalty. Maestro eMarketing includes:

  • Opt-in list management and profiling
  • Targeted dynamic e-mail campaigns and e-newsletters
  • Agency-quality customizable templates 
  • Detailed tracking and reporting, including Geo-tracking with Google maps

ResWave for Groups and Meeting Planners
ResWave enables groups and meeting planners to reserve rooms and amenities before they arrive so there is no on-property guesswork with features including:

  • Group member reservations
  • Group up-sell
  • Rooming lists
  • Online RFP processing

Online Condo and Timeshare Owner Management
To raise profitability for operators in the condo and timeshare ownership market, Maestro developed one of the industry’s first comprehensive online condo and timeshare owner management systems within its Web Connection suite. This powerful tool delivers advanced functionality enabling users to:

  • Easily view unit performance and owner statements online
  • Check unit availability
  • Reserve their unit

Guest Experience Measurement (GEM)
Maestro’s Web Connection suite is completed with GEM, a powerful automated online guest feedback tool integrated with Maestro PMS guest profile featuring detailed reporting, evaluation and collection capabilities to provide operators with predictive intelligence.

Diamond Plus Service Introduces Real-time Live Web Chat Support to Increase Productivity
The industry-leading Diamond Plus Service now has more ways for users to connect with Maestro experts to increase knowledge, save time and be more productive! NORTHWIND has introduced Live Web Chat Support as another real-time client care channel which will complement the existing phone and e-mail support. The new interactive live-chat and desktop sharing features enable hotel staff to work closer with Maestro specialists.

Diamond Plus Service includes:

  • Live chat support
  • Professional Maestro productivity audits
  • Live and recorded training webinars and tutorials
  • Web-based transition assistance for new users
  • Maestro for beginners education
  • 24/7 North American-based support

Real-time Proactive Yield Management
Maestro Yield Management bases rates on real-time availability and optimizes pricing across all channels, including GDS and Internet travel sites. Maestro provides operators with a wide variety of rate control options to easily create and execute any strategy, and automatically responds to changes in demand to drive the highest rate.

For information on Maestro PMS or to schedule a live demo, please visit www.maestropms.com/HU  or call 1.888.667.8488.

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