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Vendor Updates

Maestro PMS

2009 Fall
Markham, Ontario

NORTHWIND Expands Above and Beyond Leading-edge Maestro Property Management Technology; Delivers Total Solution to Meet PCI Compliance, Increase Guest Service, Reduce Costs and Maximize Online Profitability
Today’s operators demand more than just advanced PMS technology, they want a complete, reliable single-vendor solution that enables them to generate revenue, keep guests coming back and to run their operations more efficiently. NORTHWIND extends above and beyond its industry-leading Maestro PMS with 20 integrated modules  to introduce a total business solution that includes online booking, e-marketing, PCI compliance analysis, live on-demand training, e-learning, live chat and more, to ensure clients have the most productive working environment and profitable operations.

Maestro is a scalable, flexible PMS that utilizes a single database providing powerful CRM capabilities and offers benefits including:
• True multiproperty management across all properties, all hotels in one database
• Available on Windows/SQL among other platforms
• Real-time ResWave for 24/7 guest self-serve booking direct from your hotel Web site
• Supports hundreds of interfaces including credit card processing, PBX, POS, key lock, call accounting, in-room movie
• Integrated with central billing to handle guest folios, taxes and exemptions
• Best-in-class Diamond Plus Service &  Support including free training webinars and tutorials

PCI Compliance Assistance
The deadline for hotel PCI compliance is September 2010 and NORTHWIND can help.   Maestro is now certified as a PCI-compliant technology provider to help you meet your requirements.  NORTHWIND also provides PCI audit assistance from its professional service staff to ensure your property is compliant with all PCI guidelines.

Web Connection Suite
Maestro’s Web Connection is a suite of PMS-integrated online management controls, guest self-serve options and marketing tools that include the following:

Real-time ResWave Booking Engine
ResWave is fully integrated with Maestro PMS to maximize revenue and lower costs per reservations directly to your hotel Web site.  ResWave offers:
• Guest self-serve options to personalize their stay with online booking of activities and amenities such as spa, golf and dining
• Customized hotel Web site look and feel with room descriptions, images, videos
• Proactive yield management and two-way GDS interface
• Online group management with rooming list view, group landing pages and RFP processing
• Condo and timeshare owner management over the Web

E-marketing  That Drives Reservations to Your Web Site
Maestro’s Web-based e-marketing tool consolidates e-mails and relevant guest data from all channels (GDS, POS, PMS, CRS, call center, information requests).  The system sends targeted personalized messages that drive reservations by connecting guests directly to your hotel Web site to sell more hotel services that build loyalty and generate ROI with features such as:
• Robust list and subscriber management
• RSS and forward to a friend
• Superior deliverability tools and spam meter
• Built-in WYSIWYG editor, templates and design services
• Powerful visual and GEO tracking
• NORTHWIND eBusiness Best Practice Consulting to assist your marketing team and ensure there is no gap in continuity due to staff turnover

Diamond Plus Service Offers Best Training Tools and Help Desk
Maestro strengthened its industry-leading Diamond Plus Service with more ways for users to connect with Maestro experts to save time, gain Maestro skills faster, and maximize staff productivity.

Diamond Plus Service includes:
• Training webinars and tutorials
• Maestro for beginners to aid new hires
• Live chat help desk and on-demand training
• Professional Maestro productivity audits
• 24/7 North American-based responsive support
• Version upgrades

For information on Maestro PMS or to schedule a live demo, please visit www.maestropms.com/HU or call 1.888.667.8488.

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