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Vendor Updates

Maestro PMS

2010 Spring
Markham, Ontario

Maestro PMS Total Integrated Solution Favored by Independent High-touch Hoteliers, Resorts and Multiproperty Groups to Maximize Online Revenue, Efficiency and Drive Personal Guest Service

Much More than a Property Management System
The Maestro Property Management System by NORTHWIND is a PCI-certified hotel solution that offers so much more than what hospitality operators have come to expect from a standard PMS provider. With a winning combination of rock solid PMS technology, expert business services such as turnkey online marketing, and reliable Diamond Plus Service – Maestro and the NORTHWIND team offer the total hospitality solution.

Independent hoteliers need an experienced partner that recognizes their challenges and provides guest-centric software as well as professional services that can adapt and help with their unique business development needs. NORTHWIND’s focus is on delivering specialized tools and in-depth expert services that enable independent operators to maximize revenue from every transaction and keep guests coming back. This total solution is why Maestro is a preferred PMS of the industry’s most successful full-service hotels, boutique hotels, luxury resorts, multiproperty groups, conference centers, condo and timeshare properties.

Direct Web Bookings Reduce Costs and Maximize Up-sell
Direct Web site booking is more important than ever for independent operators to effectively market themselves, increase occupancy, and control booking costs in 2010. With its fully integrated suite of real-time online revenue-generating tools and services,  Maestro’s Web Connection Suite enables guests and groups to self-serve and up-sell themselves online to personalize their stay.  Web Connection online amenity and event booking enables hotels to add incremental revenue from the guest-driven online booking of spa services, golf and dining reservations, and add-ons.  The ResWave turnkey booking engine solution is unique because it includes full custom set-up, monthly hosting, and is certified PCI compliant.

360-degree Guest View Drives Satisfaction and Loyalty
Personalized service earns repeat business and profitability.  The Maestro Property Management System provides over 20 integrated modules that utilize one centralized database that records guest transactions and requests for one property or across a hotel group. With a 360-degree view of guests from every touch point, Maestro’s accessible guest history and analytics data-mining tool empowers operators to offer guests exceptional service that drives loyalty, referrals and great reviews, and which also provides business intelligence to drive marketing strategies.

E-mail and Social Media Connects with Guests
The most successful hotels in 2010 will reach guests with social media marketing, targeted e-mail campaigns, and customized trackable landing pages (micro-sites) that grab the attention of new visitors and keep guests coming back. Stay connected to loyal guests and reward them when they refer friends and family through social networking sites such as Facebook and Twitter. Maestro’s Web Connection provides a total online marketing solution and Maestro’s eMarketing tools leverage data from all channels (GDS, call center, POS, PMS) to drive direct sales.

PMS Backed by Leading Diamond Plus Service
NORTHWIND is committed to its clients’ success and continues to enhance its highly respected Diamond Plus Service.  This industry standard-setting service initiative is designed to reduce costs, improve revenue and maximize staff productivity with access to hospitality’s most responsive 24/7 help-desk support, new live chat, on-demand training, growing online education programs and webinars, lifetime version upgrades, e-business services and more.

For information on Maestro PMS or to schedule a live demo, please visit www.maestropms.com/HU or call (888) 667-8488. 

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