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Vendor Updates

Maestro PMS

2010 Fall
Markham, Ontario

Maestro PMS Integrated Solution and Services Deliver Above and Beyond PMS
Maestro by NORTHWIND is a preferred property management system of leading independent hotels, resorts and multiproperty groups. With over 20 integrated modules on a single database, Maestro was developed from the ground up as a true enterprise hospitality system.

Maestro goes beyond conventional property management systems to deliver revenue-generating tools and services, empowering operators to increase profitability, drive online bookings from all channels, centralize operations, boost staff productivity and provide high-touch service to keep guests and their friends returning.

ResWave Direct Hotel Website Bookings and Upsell from Social Media and Mobile
Maestro’s integrated real-time ResWave booking engine enables independent hoteliers to drive reservations from Twitter and Facebook, as well as iPad and other mobile devices. The ResWave booking engine is unique because it includes turnkey custom setup, monthly hosting, social media and e-marketing services, custom landing pages, e-business consulting, reporting, and is certified PCI compliant.

Maestro’s ResWave online booking engine is fully integrated in real time with Maestro Front Office to drive incremental revenue and lower Website reservation costs.  Guests create online dynamic packages and upsell themselves by adding dining reservations, activities, spa appointments and amenities directly from a hotel’s Website as they book their accommodations.  ResWave also enables group guests to make reservations from their group’s block.  Meeting planners manage group rooming lists online to ensure reservations are accurate and events go smoothly. 

Web Connection Adds Global Distribution System (GDS) to Complement Direct Bookings
Maestro added more horsepower to its Web Connection suite by offering a complete two-way GDS solution with advanced integration to Maestro PMS. Maestro’s ResWave and GDS blends the most effective mix of distribution and marketing to drive revenue and reservations from GDSs and thousands of travel Websites to maximize reservations on the hotel’s site.  The new Web-based Maestro GDS portal enables real-time multichannel reservation management so hotels can implement and control effective rate parity pricing strategies and inventory from one central database.

Expanded Maestro Analytics Business Intelligence (BI) For Management
Maestro Analytics is a business intelligence tool that provides operators with an innovative interface to their organization’s key operating data for strategic decision making. Maestro expanded its Analytics system with new guest data views for effective performance analysis and marketing campaigns.  An intuitive point-and-click interface enables management to be productive quickly and includes an easy-export utility to facilitate data transfer.  New analytic views include:

  • Spending pattern view: Creates e-marketing lists for guests with specific spending patterns
  • E-marketing view: Creates more effective e-marketing campaigns to increase marketing ROI
  • Yield analytics view: Enables revenue managers to see all yield management rules before creating new strategies
  • T/A view: Shows the most valuable travel agents so operators can reward them to build more business.

Powerful Accommodation, Package and Amenity Search Feature for Cross-property Booking
Maestro added an enhanced rate chart capability for multiproperty operators.  Now reservations agents can quickly and easily search for accommodations and options across all properties at once. Agents may refine their searches using amenity filters like indoor pool and even filter by rates and package-plan features, such as golf or free breakfast.   This enables reservationists to provide better service and increase bookings by accurately fulfilling guests’ specific requests. 

For information on Maestro PMS or to schedule a live demo, visit booth No. 3056 at IH/M&RS, go to www.maestropms.com/HU or call (888) 667-8488.

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