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Vendor Updates

Maestro PMS

2011 Spring
Markham, Ontario

Maestro Integrated PMS for Independent Operators:  Booking Engine, GDS, CRS, Mobile, Self-serve Kiosks and Guest Loyalty Deliver Profitability and Services Above and Beyond PMS
Today’s tech focus is on integrated systems that combine all modules on one database, provide direct online booking, global distribution and mobile-ready communications that deliver revenue and profitability for operators.  Maestro offers over 20 fully integrated modules, industry-leading Diamond Plus support and services that increase profits and improve staff productivity.  Maestro continues to be a preferred property management system of leading independent hotels, resorts and multiproperty groups.

ResWave Increases Direct Bookings, Upsell and Simplifies Online Group Management
ResWave is fully integrated in real time with the Maestro Front Office to drive revenue and lower Website reservation costs.  Guests may create online dynamic packages and upsell themselves by adding dining reservations, recreational activities and amenities from a hotel’s Website as they book their accommodations. Meeting planners can manage rooming lists online to ensure reservations are accurate and group guests can make reservations from their block on custom group landing pages. ResWave enables hotels to implement and control effective rate parity pricing strategies and inventory across all channels as well as use social media sites like Facebook and Twitter to offer real-time specials that quickly fill low-demand periods.

Maestro GDS and CRS Maximize Exposure Across All Revenue Channels
Maestro provides seamless two-way GDS and CRS solutions integrated with the Maestro PMS.  Maestro’s ResWave Booking Engine plus GDS and CRS powered by Genares blends the most effective mix of distribution and marketing to drive reservations from travel agents and distributors worldwide (GDS) as well as the major online travel agents (OTAs) and their affiliate sites direct to the hotel’s site. The two-way interface supports reservation delivery, inventory, stay controls and yielding. Maestro’s PMS/GDS integration enables hoteliers to cut costs and reduce the time of managing separate reservation databases – and focus resources on revenue-generating activities and services.

Self-serve Kiosks and Wireless Checkin
Xpress Check-In Wireless offers guests checkin or checkout services from anywhere in the hotel via a touch-screen tablet computer, Apple iPod®, iPad® or Symbol devices. Guests can check out from the hotel’s lobby, shops and restaurants or their rooms. Xpress Check-In Wireless also streamlines large group registration.
Maestro’s Kiosk expands Maestro services to provide a fully integrated solution for self-serve environments.  Maestro’s new Kiosk utilizes an easy-to-use touch screen that enables guests to enter their name or swipe a credit card to identify reservations, capture a signature, and check in. The system also codes room keys and provides folio receipts.

Maestro Guest Loyalty Program Builds Repeat Business
The Maestro Guest Loyalty Program module makes it easy to create and track loyalty programs and rewards. The solution allows loyalty members to have a magnetic card for guest recognition that holds value points (equivalent to a configurable dollar value) to be redeemed for services provided by the Maestro system.  NORTHWIND’s team members work with clients to develop systems and provide personal training to establish a culture of guest service and loyalty that yields profits for properties. 

Maestro is Mobile Ready to Book Guests and Increase Revenue
Is your property’s site mobile ready?  Maestro’s ResWave booking engine is optimized for iPad and other mobile devices to drive bookings from guests on the move.  The flexible, powerful ResWave booking engine is ideal for independent operators because it includes turnkey custom set-up, monthly hosting, social media capability,  e-marketing services, custom landing pages, e-business consulting and reporting, and is certified PCI compliant.

For information on Maestro PMS or to schedule a live demo, please visit www.maestropms.com/HU or call (888) 667-8488.

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