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Vendor Updates

Maestro PMS

2017 Fall
Markham, Ontario

Take guest service and staff productivity to the next level and maximize online and on-site revenue with Maestro PMS, one of the industry’s leading software solutions for the independent hotel and resort industry. Maestro empowers full-service hotels, luxury resorts, multiproperty groups, conference centers and vacation rental properties with tools to compete and provide personalized guest services. Maestro is an all-inclusive hospitality enterprise system with more than 20 integrated modules that share a single database and centralized guest profile. 

Maestro is PCI certified. It provides credit card and data protection that meets security obligations and may be implemented in the cloud, on premise or as a hybrid of both with web browser and Windows-based versions in tandem for flexibility. Maestro supports more than 600 third-party vendor integrations and maintains an open API for ease of communication with its users’ preferred systems. 

Maestro’s unprecedented growth is driven by new, repeat and referral clients. This demonstrates the quality of Maestro’s products and its Diamond Plus Service. Maestro’s all-inclusive service package delivers more of what independent hoteliers expect from their vendors. Maestro offers North American-based 24/7 live call center support; on-demand one-on-one online and on-site training; an e-learning website; Direct Help (e-learning and knowledgebase directly from Maestro’s menu); live webinars, plus lifetime version upgrades and enhancements. Maestro has 38 years of experience developing technology solutions for the hospitality industry and is a partner that understands its clients’ need for a scalable, flexible PMS that works the way they do.
Maestro: Multi-Property Integrated PMS for Independents
Features include:
  • Multiproperty cross booking and centralization
  • Central reservations and front office with dynamic yield
  • Sales and catering and full group management
  • ResWave Booking Engine with spa, activities, loyalty, online group features
  • Spa and activities management
  • Owner and vacation rental management
  • Membership and loyalty modules
  • Retail and fine dining POS
  • Housekeeping and work order/inventory with mobile
  • Guest engagement suite of mobile apps 
  • Business intelligence and analytics
Maestro’s Cutting-edge Features and Latest Enhancements
E-Signature Document Integration. E-Signature integration for electronic document signatures in front desk and sales and catering includes guest waivers, contracts, BEOs.

Enhanced Mobile Staff Engagement Tools. Maestro’s mobile housekeeping system enhances tablet and mobile communication. Staff can remotely update room statuses and deliver guest convenience with text messages to guests when their room is ready.

Mobile Pre-check-in and Checkout + Online Guest Engagement Tools. Maestro WebPRO provides online check-in via mobile, tablet and desktop. It improves the guest experience by speeding on-site check-in, and provides prearrival information to hotel staff for planning and upsell opportunities. Mobile Web checkout simplifies guest departure and reduces front desk activity. 

GDS/OTA Channel Full Two-way Integrations. This feature reduces operators’ online booking costs, provides reservation delivery, rate setting and availability controls. Channel-based dynamic yield strategies allow independent yielding controls for each channel.

ResWave Internet Booking Engine – Lower Cost Real-time Direct Bookings. ResWave is a mobile-optimized, fully integrated booking engine for real-time booking of rooms, group members, activities, dining and spa. ResWave supports Maestro’s online loyalty portal, owner portal, member portal, day guest spa/activity bookings and guest preference management.
Reputation Management Tools. Maestro’s integrated Guest Experience Measurement (GEM) guest online feedback module now provides and additional post check-in surveys to engage guests and optimize the stay experience.
For more information, visit www.maestropms.com, email marketing@maestropms.com or call (888) 667-8488.

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