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Vendor Updates

Maestro PMS

2018 Spring
Markham, Ontario

Maestro can help take guest service and staff productivity to the next level. Maximize online and on-site revenue with Maestro PMS, one of the industry’s leading fully integrated software solutions for independent hotel and resort operators. Maestro’s cloud-hosted or on-premise solutions empower full-service hotels, luxury resorts, multiproperty groups, conference centers and vacation rental properties with tools to compete and provide personalized guest services. Maestro provides more than 20 integrated modules that share one database and centralized guest profile.
Maestro is PA-DSS certified, providing credit card and data protection that helps properties meet their PCI and GDPR security obligations. It may be implemented in the cloud or on premise, and deployed as a web browser or Windows-based version, or a hybrid of the two for ultimate flexibility. Maestro supports more than 600 third-party vendor integrations and maintains an open API for ease of communication with its users’ preferred systems.   
Maestro’s Diamond Plus Service delivers a client-focused approach to on-site training and implementation. Every Maestro site receives North American-based 24x7 call center support, on-demand one-on-one online training, 24x7 access to an online e-learning center, self-serve help within the Maestro application, live webinars and lifetime complimentary version upgrades and enhancements. Maestro is a partner that understands its clients’ need for a flexible PMS that works the way they do.
Maestro: Multi-Property Integrated PMS for Independents – Cloud Hosted or On-Premise
Features include:
  • Multiproperty cross booking and centralized guest CRM
  • Central reservations and front office with dynamic yield
  • Centralized sales and catering with full group and package management
  • Direct web booking engine with loyalty, online group management
  • Spa and activities management with mobile provider apps
  • Owner and vacation rental management with online owner portal
  • Membership and loyalty modules
  • Retail and fine dining POS
  • Guest engagement mobile apps  
  • Business intelligence and analytics
Maestro’s Newest Mobile and Online Features 
E-Signature Document Integration. E-signature integration for electronic document signatures in front desk and sales and catering includes guest waivers, contracts and BEOs to create a seamless prestay experience for the guest and optimize document management.
Mobile Staff Engagement Tools. Maestro’s mobile housekeeping system includes tablet and mobile communication. Staff may update room status and provide personal service via text messages to guests when their room is ready. Maestro also offers spa providers the ability to get updates to their schedule via mobile devices in real time.
Mobile Precheck-in and Checkout + Online Guest Engagement Tools. Maestro WebPRO provides guest online check-in via mobile, tablet and desktop. This speeds up onsite check-in, and provides prearrival information to hotel staff for planning and upsell opportunities. 
GDS/OTA Channel Two-way Integrations – Multiple Vendor Integrations. Reduces operators’ online booking costs, provides reservations, rate setting and availability controls. Channel-based dynamic yield strategies allow yielding controls for each channel.
ResWave Internet Booking Engine – Lower Cost Direct Bookings. ResWave is a mobile-optimized, integrated booking engine for real-time room booking, groups, activities, dining and spa. ResWave provides seamless online support for Maestro features important to the guest experience, including group management, online loyalty, day guest spa/activity bookings and guest preference management.
Reputation Management Tools. Maestro’s integrated Guest Experience Measurement (GEM) enables guest online feedback and now provides a post check-in survey to engage onsite guests, optimize the stay experience and provide valuable reputation management insights.
For more information, visit www.maestropms.com, email marketing@maestropms.com or call (888) 667-8488.

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