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Vendor Updates

Maestro PMS

2019 Spring
Markham, Ontario

As a provider focused solely on the independent hotel and resort market, including full-service hotels, luxury resorts, multiproperty groups, conference centers and vacation rentals, Maestro has served clients for more than 40 years. Maestro seamlessly integrates operation across all departments and properties on a central database with sophisticated features that include mobile and online tools.
2019 Development Roadmap 
Focused on full-tablet PMS, and guest relationship innovation. Upcoming enhancements include mobile apps, portable operations, enhanced channel management, new BI and analytics data mining views and expanded APIs for third party integrations that boost property performance.
Live Chat Support 
Live Chat Support provides answers instantly and keeps staff engaged in guest service. It lets hotel staff start a chat session with Maestro’s team anywhere in the system. Live Chat is part of Maestro’s expanding Diamond Plus Service program that includes lifetime version upgrades, 24/7 North American based call center support, on-demand one-on-one live training, built-in system self-help tutorials and reference guides and an entire eLearning center including live webcasts, videos, and self-guided tutorials. All these services aid in faster system proficiency and ultimate staff productivity. All included in the standard annual subscription fee.
Maestro Analytics BI 
Maestro’s new analytics BI revenue marketing functionality allows users to target the right market with the right product at the right time. It leverages the power of big data to boost performance for properties and hotel groups. The revenue marketing BI views and dashboards magnify the strength of analytics to give operators a wide variety of performance data that compares current on-the-books attainment with rolling forecasts and current and historical trends for multiple transient segments and groups. Maestro’s revenue marketing tool provides numerous filters that let operators analyze booking pace, pick-up, cancellation, no show, turn-away and other segment criteria that guides optimized sales and pricing strategies to increase revenue. The new analytics data views also help operators lower expenses by identifying low-demand periods that require less staffing.  
Sophisticated Functionality 
Commitment to industry service demands attract more than 50 new independent hospitality groups in 2018. Leading-edge system development, unparalleled support, flexible on-premise or cloud deployment options make Maestro an attractive investment for independents.
Hoteliers can choose to operate Maestro using Windows or web browser-based versions – both in the cloud or on-premise – allowing them to select the system platform that is best suited for their property. 
Why World Class Independent Luxury Operators Prefer Maestro Technology 
Maestro provides personalized service and high-touch guest engagement. It sends guests a prearrival email with a custom single guest itinerary detailing spa appointments and stay particulars so they can focus on pure relaxation upon arrival. Corporate group members can use a private booking page that shows any information the organizer wishes to share to personalize their experience. Maestro’s ability to store each guest’s personal and preference information lets staff provide a memorable experience and maintain the highest service level. Upon check-in and checkout, operators may automatically send guests a guest experience measurement survey directly through Maestro.
Maestro is a partner that understands the user’s needs for client centered services and a flexible PMS that works the way they do. 
For more information on Maestro PMS, please visit www.maestropms.com.

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