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Vendor Updates

Maestro PMS

2020 Fall
Markham, Ontario

Maestro provides flexible hosting options to independent and luxury resorts, conference centers, vacation rentals and multiproperty groups. It’s one of the only hotel PMS companies that offers an innovative and features identical web browser-based or Windows PMS suite with option to host on-premise or in the user’s own private cloud, as well as fully cloud hosted.  All environments support the latest mobile, contact free and web-based technologies to enhance the digital guest experience. Regardless of which implementation model a hotel chooses to support its business objectives today, management should be able to switch to a different option tomorrow without going to market for a new system provider and incurring additional licensing fees. Maestro offers a painless transition in migrating from on premise to cloud hosted or vice versa.

Touchless PMS and POS, with Industry First Integration
The integrated suite of Maestro modules and third-party vendor solutions include web/mobile/kiosk check-in with mobile key integration, online prepayment portal, express mobile checkout and electronic signature capture. Mobile Spa Provider Schedule, Intake and Waiver Forms for Guests and eSignature Document Management are just a few of the contact free tools available, with more touchless innovations being developed to meet client needs. 

Recently, Maestro enhanced its POS integration with SilverWare POS, who unveiled a new, customizable, mobile tableside ordering and payment platform that extends the touchless guest journey to hotel dining rooms and restaurants. The in-seat contactless platform lets diners scan a QR code to upload a digital menu, order meals, split the check, add a tip and pay via their personal mobile devices or post charges directly to the hotel room. All transactional data is shared between the POS and PMS, enabling managers to view and track guest spend, identify meal preferences, load and redeem gift cards, apply discounts and manage loyalty points easily. 

Remote Onboarding Capabilities
Maestro PMS can be installed (with a custom configured database) remotely. Whether the necessary hardware is already in place, or a new cloud-hosted environment is desired, hoteliers can have the Maestro system fully deployed and launched and training delivered with no on-site visit needed. 

Client-first, All-inclusive Service Culture
With Maestro PMS, hoteliers receive a comprehensive suite of services and tools designed to maximize operational efficiency and staff productivity backed by a 24/7 call center; free version upgrades; on demand live one-on-one training; in-application live chat, built-in user guides and tutorials, direct email support; live learning webinars; e-learning website and professional productivity audits.

“Their service culture is unlike anything I have ever experienced, it’s by far the best in this business. Most of our front desk staff who work within the Maestro PMS are of the 18 to 24 age range, and they have a quick understanding of how to work in a web environment. Onboarding and training for them is exceptionally easy. What also sets Maestro apart from other PMS providers is its free lifetime upgrades. That’s just not something that is typically offered by other companies today, “said Steve Steading, general manager at The Grove Hotel.

For more information on Maestro PMS, please visit www.maestropms.com.

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