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Vendor Updates

Maestro PMS

2021 Spring
Markham, Ontario

Web Browser Mobile PMS, Deployed in Any Environment, Giving You the Power to Choose

Maestro is a trusted partner to independent hotels, luxury resorts, conference centers, vacation rentals and multiproperty groups, offering a sophisticated and feature identical web browser or Windows PMS suite with flexible deployment options. The system is available on premises, self-hosted, or in the user's own private cloud, as well as SaaS-model cloud hosted. All environments support the latest mobile, contactless and web-based technologies to enhance a safe and digital guest experience. 

In addition to Maestro’s existing Windows and web browser versions, a new tablet-based version is coming built from the ground up as a frontline user-focused tablet application that leverages responsive design for use on any mobile or desktop device. Maestro can now be deployed in any combination of Windows, browser and tablet – and in a wide choice of platforms – while providing a centralized and cohesive view of the guest from check-in to check out and everything in between.

Latest Mobile & Tablet Technology + Contactless Tools

  • Curbside Check-In using mobile tablet devices to streamline registration. 
  • Web/mobile/kiosk/iPad self-check-in with mobile key integration, express mobile check-out, electronic reg card with signature capture, mobile spa provider schedule, mobile intake and waiver forms, and eSignature document management.
  • Mobile housekeeping that controls the availability of rooms and sets a configurable 48-hour time gap between the time a guest departs, and the next guest arrives.
  • Mobile payment integration and prepayment portal
  • Mobile task management
  • Guest engagement measurement (GEM) that provides access to relevant guest feedback, intelligence, and insights to encourage operational excellence, meaningful differentiation and a sustainable competitive advantage.


We Play Well with Others, Open APIs
Maestro PMS boasts 600+ vendor interfaces. Recently Maestro partnered with Fetch to enhance guest engagement, communication and operations via email or SMS/text messaging, and with Intelity to enable guest check-in from their phones. Other new partnerships include ALICE, Go Moment/Ivy, Nonius, Nuvola, Zaplox and Criton.

Onboarding Remotely, 100% Success
Maestro can be installed (with a custom configured database) remotely. Whether the necessary hardware in place or need a new cloud-hosted environment, you can have Maestro fully deployed and launched and training delivered with no on-site visit needed. 

Maestro Offers Training Promo Packages 
Hoteliers who purchase one day of training will receive one free contactless mobile tool for one property. A two-day package includes a complimentary front-desk configuration audit or a third day of training free. Those purchasing three days of training will receive the complimentary audit, plus the free contactless mobile tool and a 4th day of training free. No-cost contactless mobile tools included: digital signature capture reg card, WebPro pre-check in, mobile housekeeping, or express mobile check out.

Putting Clients First, Always Free Version Upgrades
Maestro’s comprehensive suite of services and tools are backed by a 24/7 call center. Customers also receive free version upgrades, on demand live one-on-one training, in application live chat help, built-in user guides and tutorials, and direct email support, live learning webinars, e-learning website and professional productivity audits.

For more information on Maestro PMS, please visit www.maestroPMS.com.

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