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Vendor Updates

Maestro PMS

2021 Fall
Markham, Ontario

Maestro Web Browser Mobile PMS – Giving You the Power to Choose Your ...


PMS Deployment Platform

Maestro is a trusted partner to independent hotels, luxury resorts, conference centers, vacation rentals and multiproperty groups, offering a proven, sophisticated and feature rich web browser PMS suite with flexible deployment options. It offers PMS deployment options including on-premises, self-hosted or in your own private cloud, as well as SaaS-model cloud hosted. All deployments support a safe and secure digital guest experience with the latest mobile, contactless and web-based technologies, including extensive integration and API libraries. 


Contactless Experiences

Maestro facilitates guest self-serve on personal mobile devices; staff assisted digital registration card on tablets and intake waiver forms for spa and activity guests; plus guest engagement and incident management via two-way, real-time short message service (SMS) interaction. Maestro also provides contactless tools: mobile housekeeping; curbside check-in; web/mobile/kiosk/iPad self-check-in with mobile key integration; express mobile checkout; electronic registration card with signature capture; mobile spa provider schedule; mobile intake and waiver forms; eSignature document management; and mobile task management.  


Database Deployment

Multiproperty operators can choose how they share/store data. Options include single enterprise database deployment capable of running an entire portfolio from a centralized location; regional cluster deployment whereby Maestro corporate uploads guest profile data to consolidate information; or site specific deployment enabling each hotel to manage its database with Maestro corporate upload if desired.


User Experience

Hoteliers have options in how they access data. They can use popular web browsers on traditional PCs or a tablet with responsive browser-based mobile applications – no app download required. In addition to Maestro’s web browser PMS versions, a new tablet-based version is being built from the ground up as a frontline user-focused application that leverages responsive design for use on any mobile or desktop device – no training required. 


Guest Engagement Strategy

Guest XMS, powered by Maestro and Fetch, provides integrated two-way guest text messaging, in-stay and post-stay surveys, service messaging, alerts, marketing and more to engage guests, identify trends and analyze hotel/staff performance.


BEST of the BEST!

Maestro is a mature, stable and proven platform installable in many configurations. It's platform agnostic, secure and reliable. It has a lower total cost of ownership, as its architecture requires no special maintenance and no downtime during night audit. As an investment, Maestro will continue to grow and adapt as new technologies emerge. 


‘No-Need-to-Choose’ All-Inclusive Diamond Plus Service and Support 

Because Maestro offers its comprehensive Diamond Plus service package, including FREE version upgrades, there's no need to choose; you receive it all as a client. Maestro’s suite of services and tools are backed by a 24/7 call center. On demand live one-on-one training, in application live chat help, built-in user guides, tutorials and direct email support, live educational webinars, e-learning website and professional productivity audits are included. For more information on Maestro PMS, please visit www.maestroPMS.com.

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