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Vendor Updates

Maestro PMS

2022 Spring
Markham, Ontario

Maestro Web Browser Mobile PMS: Maestro is a trusted partner to independent hotels, luxury resorts, conference centers, vacation rentals and multiproperty groups, offering a proven, sophisticated and feature rich web browser PMS suite with flexible deployment options. Maestro offers PMS deployment options of on-premises, self- hosted, or in your own private cloud, as well as SaaS-model cloud hosted. All deployments support a safe and secure digital guest experience with the latest mobile, contactless and web-based technologies including extensive integration and API libraries.

Maestro Fills Gaps in Labor and Operations with GuestXMS: As the labor shortage continues, hoteliers are turning to Maestro to fill operational gaps. Its mobile check-in/out and digital registration options speed service and get guests in and out of their rooms quicker. Likewise, Maestro’s guest and staff SMS/text messaging provides labor benefits to hotels, from creating messages for guests on arrival via GuestXMS to addressing guest concerns throughout their stays without forcing them to visit or phone the front desk. Guest XMS encompasses on-site text message surveys, a 24/7 chat concierge, case management actionable dashboards and post-stay guest experience management (GEM) surveys to blanket the entire guest journey.

Maestro Keeps Staff, Hotel Data Safe: As employees continue to work remotely and security continues to be top of mind for many hoteliers, many require extra protection when staff log into the system at the start of their shifts. Among other new features, Maestro now includes two-factor authentication, so when a front-desk clerk logs in, the person will receive an authentication code via smartphone or email to verify credentials. This will discourage workers from sharing passwords, and it will prevent employees from logging in as someone else. At a minimum, this helps operators meet their PCI obligations.

Maestro Supports More Payment Products: Maestro is all about giving hoteliers more choices, and that includes supporting more gateway payment products for processing credit card transactions. A newer integration enables our online booking engine to invite guests to sign up for a Visa card that ties their stay with easy installment payments. Guests pay for stays in installments, with the hotel receiving payment in full for the reservation in advance, and payments are processed per usual. FreedomPay credit card processing gateway is also being added.

Maestro Supports More OTA Channels: As guests book their own accommodations, Maestro is there with enhanced integrations to the leading central- reservation system providers, such as Pegasus/TravelTripper, SynXis/Sabre, iHotelier/ Travelclick, Inntopia, etc.; to owner-direct channels like VRBO; or through one of many OTA channel partners, such as Expedia, Booking.com, Hotels.com, etc.

Maestro Integrates with More CRM Platforms: Hoteliers need CRM platforms to help their teams with marketing efforts. In addition to sales tracking, programs like Salesforce, when integrated with Maestro, can eliminate redundant data input once prospects become customers. Maestro extracts data in Salesforce to create a guest record and the data then flows throughout the guest journey.

Maestro Leads with All-Inclusive, Diamond Plus Service: With Maestro, version upgrades are always FREE. Its suite of services and tools are backed by a 24/7 call center. On-demand live one-on-one training; in application live chat help; built in user guides, tutorials, and direct email support; live educational webinars; e-learning website; and professional productivity audits are included.

For more information on Maestro PMS, please visit www.maestroPMS.com.

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