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Vendor Updates

Oracle Hospitality Food and Beverage Solutions

2009 Summer
Columbia, MD

MICROS’s Introducing MICROS mysentinel
Through the real-time remote monitoring of mysentinel, MICROS provides a tool that can proactively identify and resolve in-store system issues when they are small and during off-peak hours to minimize and prevent disruptions to your operation. Including a Web-based console interface to view the status of monitors for all locations as well as e-mail and SMS-based alerts, mysentinel provides your support organization with proactive tools to keep your locations running smoothly. With mysentinel, MICROS can also automate common level one fixes, saving you time on service calls. Included with mysentinel is the capability to monitor store systems for many of the common issues associated with PCI compliance. mysentinel is also offered as a managed service option for independent restaurants that rely on MICROS Help Desk and MICROS Field Support.  With over 7,000 sites currently monitored, this is a leading remote monitoring tool in the point-of-sale industry. 

Introducing MICROS mycentral
MICROS’s mycentral is ideal for any type of hospitality organization that wishes to provide order flexibility to its customers and clients.  mycentral allows customers to pre-order a sit-down meal for a specific time, or place an order for pick-up or delivery.  The mycentral Web edition can be seamlessly integrated into an organization’s existing Web site. Once placed, the order is automatically transmitted to the selected restaurant via e-mail or fax, or can be sent directly to the in-store MICROS point-of-sale system. 

Integrated Digital Menu Boards
MICROS RES now offers a fully embedded digital menu board feature.  With the digital menu board, menu items and prices can be updated real time, perfect for locations that offer different menu items during the day.  This feature is included in RES 4.3 and does not require an additional software purchase. 

Integrated Table Management
MICROS RES Table Management is simple, easy-to-use software that seamlessly integrates customer preferences, seating capacity and available staff, while effortlessly managing the customer’s dining experience. When combined with GSS or iCare, a total restaurant solution is now at your fingertips.  Capturing time-sensitive guest demands, RES Table Management puts you in complete control from the moment the guest is greeted until the next diner is seated.

SimphonyTM is one of the first enterprise-enabled, point-of-sale (POS) solutions built on a service-oriented architecture (SOA).  Simphony’s modern, flexible architecture provides never before seen scalability, resilience and integration capabilities.  A Simphony  installation can scale from a single location with a handful of workstations to a multiproperty enterprise with thousands of workstations.

myinventory is an robust enterprise inventory application for managing inventories at either a single property or multiple outlets. Key features include inventory management, prep and production, ordering and receiving, transfers and waste, recipe management and reporting and financial integration.

mylabor is a robust enterprise labor application for human resource management at either a single property or multiple outlets.  Key features include human resource management, payroll preprocessing, employee self service, enterprise time and attendance, forecasting, staffing requirements and labor scheduling.

Security Compliance
Visit www.micros.com/ServicesAndSupport/InformationSecurity for complete information on MICROS security initiatives and to view all MICROS product versions currently PCI-DSS certified.

For more information please call (866) 287-4736 or visit www.micros.com.

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