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Vendor Updates

Oracle Hospitality Food and Beverage Solutions

2009 Fall
Columbia, MD

Some of the latest MICROS technologies include mobile ordering, mobile couponing, digital menu and marketing boards, MyStayManager, loss prevention, and an overall tighter integration with the MICROS OPERA Enterprise solution.

Smartphones have become a very popular and convenient technology in our society.  The ability to manage our lives and work functions on the go has become important to many people who look for any way in which they can save time. MICROS recently demonstrated a number of new mobile MICROS features using the Apple iPhone, including mobile ordering by wait staff and self-ordering by guests, such as ordering and pre-ordering food for in-room service and poolside service.  MICROS also offers mobile couponing through its MICROS iCare product.

One of the latest tools to emerge in the hospitality industry is the digital menu and marketing boards. A fully integrated feature of the MICROS RES and Simphony point-of-sale (POS) systems, this dynamic technology displays menus while simultaneously drawing customers’ attention to other relevant information, like current restaurant promotions or other promotions offered on property such as the spa.  While the hospitality industry becomes increasingly aware of the benefits of digital versus traditional menu boards, restaurant and hotel operators now have a solid solution that improves operations and boosts the customer experience.

OPERA’s MyStayManager, which debuts with the release of OPERA V5.0.02.01, will offer hotel reservation booking, profile management, check-in and checkout, folio viewing, restaurant reservation services, spa appointments and golf tee times, and will even allow the guest to order room service directly from his PDA, into the hotel’s MICROS point-of-sale system, delivering the order straight to the kitchen or bar.

Through seamless integration with MICROS Guest Connection, the resort dashboard within the OPERA Activities Scheduler provides a central location for hotel agents to schedule guest activities, such as dining reservations, spa appointments, rental items and golf tee times. From a single screen, you can quickly book a reservation and schedule all activities for a guest. 

MICROS’s mymicros.net incorporates XBR® Loss Prevention technology from MICROS-Retail, one the world’s most widely used loss prevention and data analysis tools. It goes into action quickly, using exception-based reporting methods to easily identify, track and respond to unit events – everything from voids and employee meals to closed checks that were reopened. XBR Loss Prevention has an immediate impact on profitability, operational efficiency, and employee productivity. Moreover, there is no need to acquire and install a separate loss prevention application since the XBR database is fully integrated into mymicros.net.

MICROS Simphony v1.4, includes support for the MICROS Keyboard Workstation 4 (MICROS KWS4), the new MICROS Keyboard Workstation 270 (MICROS KW270) and the Motorola MC 55 handheld terminal.  The MICROS KBWS4 has been used by many MICROS customers in concessions style venues.  The MICROS KW270 is the next generation keyboard platform that includes a rich graphics display and optional integrated battery and Wi-Fi.  Additional hardware support for the Telequip T-Flex and Transact2 coin dispensers as well as the Citizen CMP-10 printer for use with the MICROS KW270 has been added.  Finally, Simphony v1.4 features the release of the table management system and video surveillance system interfaces, which allow third-party integrators to add their solutions onto the Simphony product.

Security Compliance
Visit www.micros.com/ServicesAndSupport/InformationSecurity for complete information on MICROS security initiatives and to view all MICROS product versions currently PCI-DSS certified.

For more information please call (866) 287-4736 or visit www.micros.com.

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