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Vendor Updates

Oracle Hospitality Hotel and Resort Solutions

2014 Summer
Columbia, MD

The MICROS team is happy to announce that the popular food and beverage inMotion application will be expanding to the hotel world. Now MICROS inMotion will give hoteliers access to essential current hotel data and analytics at a glance. Key performance indicators (KPIs) such as arrivals pace, departures today, ADR, REVPAR and occupancy will be fed directly from MICROS and OPERA to the inMotion application at regular intervals. Use the housekeeping screen to measure and track the team’s daily progress, view the number of departures and arrivals remaining for service and adjust staffing as needed.  Keep an eye on the critical sales and KPIs for today, month to date and year to date all from a mobile device.

In addition, the MICROS OPERA Mobile application has been expanded to include comprehensive information for in-room attendants and guest service agents. In-room attendants now have even more visibility to key guest information including traces and wake-up call information, allowing for more synergy between front desk and housekeeping. In-room attendants are also provided with an easy assist button, giving them instant response in case of an emergency or if general assistance is required. Guest service agents can now further assist arriving guests by easily and instantly recognizing if they are a return guest or if they are a new guest to the property. Additionally, they can quickly confirm if the room is on queue. Guest reservation information now easily displays any association with a company, travel or source and airline loyalty programs, including their member level. The check-in process with OPERA Mobile is not only swift with the new Walk In feature but also more secure with the introduction of the new encrypted credit swipes.

This summer, in collaboration with Microsoft and Intel, MICROS will release the newest addition to the MICROS mTablet family of mobile solutions. The MICROS mTablet E-Series blends affordable hardware and extended battery life with all of the enterprise-grade capabilities provided by MICROS software.  This sleek yet durable solution will be available in two convenient sizes: an 8-inch hand-held version designed with on-the-go hotel staff in mind, and an 11-inch version that is both fully mobile and fully compatible with the MICROS mStation base for the added flexibility of a workstation option with full peripheral connectivity. 

MICROS has also introduced the revolutionary MICROS Engagement Feature, which is a rich user interface featuring an ultra-modern look and feel with interactive live tiles. This feature introduces a fluid, beautiful touch experience to the highly customizable tool while providing advanced capabilities that will significantly raise the bar on what a modern hospitality interaction should be. When using the MICROS mTablet combined with the MICROS Engagement feature, staff members will be able to perform multiple activities from one device, including making guest interactions and transactions extraordinary.

For more information about MICROS’s latest product releases, please visit www.micros.com or call (866) 287-4736.

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