Vendor Updates

Oracle Hospitality Hotel and Resort Solutions

2009 Spring
Columbia, MD

OPERA Enterprise Solution
Introducing Operetta

Operetta is MICROS’s hotel property management solution for hotel properties with basic PMS requirements. Meeting the smaller properties’ unique technology demands and needs, this hotel software solution is both simple and powerful.

All of the essential PMS functionality is included in Operetta, including front desk, housekeeping, cashiering, and end-of-day processing, as well as reservation blocking capabilities, a central dashboard from which all users can work, and standard reports that are easy to navigate. Best of all, there is no on-site installation, hardware maintenance or system administration.  And the Operetta includes plug in and play interface options with GDS and Web-booking.

OPERA V5 is the latest release of MICROS’s fully integrated enterprise solution, which includes new features and components that significantly expand the dimensions of this popular suite of hospitality software applications including:

The new OPERA Business Intelligence Suite (OBI) provides data analysis and decision support using information collected from multiple OPERA applications and properties. OBI is completely integrated with other OPERA applications, eliminating hardware and interface challenges. OBI includes pre-built templates for over a hundred useful reports, and can be deployed in a fraction of the time required by most other BI implementations.

Also new in OPERA V5, the OPERA Revenue Management System (ORMS) is a fully integrated yield management component for OPERA PMS and the OPERA Reservation System (ORS). ORMS provides modeling, forecasting, and revenue optimization from an easy-to-use front end. ORMS draws forecast metrics from OPERA’s full statistical knowledge base. Demand forecasts are based on real-time reservation activity, and adjustment to hurdles is instantaneous.

The OPERA central reservations system (ORS) introduces GDS total pricing, a detailed breakdown of the charges (e.g., taxes, fees, surcharges) that apply to rates returned from OPERA.  Many convenience features have been added to the ORS Sales Screen, and virtual suite functionality is now available with room inventory viewed and maintained in both PMS and ORS.

OPERA’s central customer information system, OCIS, offers new functionality to simplify reissuing lost or stolen membership cards. Guests may now use membership award points to purchase frequent flyer points. Profile auto-merge has been expanded to allow merging of inactive profiles with both inactive and active profiles.

In V5, OPERA PMS features a new streamlined dashboard option that offers an intuitively designed “base of operations” for virtually all routine PMS activities. The dashboard is backed by easy-to-use administrative functionality. Among a host of other V5 enhancements, OPMS boasts an expanded menu of new rate handling features including BAR and BAR-based rates as well as promotional rates. OVOS, the OPERA Vacation Ownership System, works with OPMS to provide specialized functionality for mixed-use condo/hotel properties. With V5, OVOS offers apartment-style billing on a weekly or monthly basis, in advance.

OPERA Sales & Catering features include support for wholesaler blocks and sell limits for group bookings. SFA, the salesforce automation application, now allows hotels to bid rates on leads they receive. A central function diary supports sharing of event and function space information between SFA, sales and catering and PMSs. And both SFA and S&C now offer the ability to specify alternate dates for group bookings and booking leads. 

The OPERA suite is enhanced and supported by the OPERA Electronic Distribution Systems, which include channel management features for GDS, ADS and Web channels; OPERA Web Services, which provide real-time access to OPERA inventory, profiles and memberships data to online clientele; OPERA Interfaces, which integrate OPERA with phone, POS, and other hotel systems; and the OPERA Xchange Interface (OXI), which links third-party software and OPERA.

For more information about MICROS-Fidelio visit or call (866) 287-4736.

want to read more articles like this?

want to read more articles like this?

Sign up to receive our twice-a-month Watercooler and Siegel Sez Newsletters and never miss another article or news story.