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Vendor Updates

Oracle Hospitality Hotel and Resort Solutions

2019 Fall
Columbia, MD

With open APIs enabling faster and easier integrations with best-of-breed third-party providers, the latest iteration of Oracle Hospitality OPERA Cloud Service elevates the delivery of personalized guest experiences. Just as importantly, additional new offerings – Simphony Cloud and OPERA Sales and Event Management Standard Cloud Service – open the doors for hoteliers to tap greater revenues from restaurants and on-site activities.
OPERA has long been a preferred hotel management platform for thousands of hotels, from the world’s most recognizable brands to independent properties. 
Now, OPERA Cloud Service brings the same comprehensive features to a cloud-based, mobile-enabled platform. It features a completely redesigned user interface and capabilities to extract greater customer insights.
The latest innovations of OPERA Cloud Service enable hoteliers to:
  • Streamline reservations: A new look-to-book feature provides room type and rate inventory for single- and multiproperty reservations via a shopping cart view for faster booking. 

  • Accelerate check in and checkout: OPERA Cloud is mobile-enabled, allowing staff to check-in guests on tablets, eliminating long lines while delivering a more personalized check-in experience. Integration with EMV credit card settlement eases payment processing from the desk or a mobile tablet.

  • Improve corporate and property reporting: With three out-of-the-box standard dashboards and sample reports, hotel personnel from operations managers to revenue teams can swiftly view and glean insights from information such as average daily rates, room revenue by property, guest profiles, reservation blocks and sales and catering details. 
With the latest version of Simphony Cloud, Oracle’s premier point-of-sale and back-office restaurant management solution, hoteliers gain the opportunity to maximize sales and profitability of an often overlooked revenue center. Greater mobile capabilities and improved kitchen efficiency are the keys to achieving such goals, and Simphony addresses both.
On the mobile front, Simphony can deliver faster and more accurate service by sending individual items immediately to the kitchen without interrupting the order-taking process. It also can display information, such as daily specials and upcoming events, on staff’s mobile POS devices, enabling them to better serve guests. In an age of multiple channels, including kiosks, apps, online, etc., Simphony can manage and prioritize incoming orders from all of them. Such efficiency will eliminate bottlenecks, reduce waste and ensure on-time preparation and delivery of meals.
By integrating OPERA Sales and Event Management Standard Cloud Service with the OPERA Cloud platform, hoteliers can add yet another dimension to business success. Such engineered compatibility enables collaboration among different departments to best execute sales and event management. With mobile-enabled OPERA Sales and Event Management, hoteliers can go off-site on customer visits or roam the property during site inspections. Tasks such as checking inventory availability and making changes to customer bookings can be executed on the go.
OPERA Sales and Event Management offers a quick and easy means to oversee customer relationships. It lets users manage accounts, contacts and activities. It also classifies accounts to effectively target volume producers, as well as allowing sales to exchange key information across properties for first-class customer service. The application provides out-of-the-box translation features for 20 languages. Customization features let you tailor the user interface to meet individual needs. Standard reports can deliver a comprehensive account of business operations. 

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