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Vendor Updates

Oracle Hospitality Hotel and Resort Solutions

2021 Spring
Columbia, MD

With open APIs enabling faster and easier integrations with “best-of-breed” third-party providers, the latest iteration of Oracle Hospitality OPERA Cloud Services elevates the delivery of personalized guest experiences yet again. Its new offering, OPERA Cloud Service Foundation, with complementary solutions Simphony Cloud and OPERA Sales and Event Management, opens the doors for hoteliers to generate greater revenue and enhance service.

OPERA long has been the preferred hotel management platform for tens of thousands of hotels, from the world’s most recognizable brands to independent properties. Now, OPERA Cloud Services brings the same comprehensive features to a cloud-based, mobile-enabled platform. It features a completely redesigned user interface and capabilities to extract greater customer insights. To make it easier for hoteliers, regardless of size or scope, to capitalize on the benefits of the cloud, Oracle Hospitality has debuted a simplified offering: OPERA Cloud Service Foundation. 

In addition to its existing OPERA Cloud Service Standard and Premium Editions, which provide larger hotels the ultimate in choice and flexibility, Foundation is an ideal option for limited-service or economy hotels that need just essential property management functionality. Customers can select as many as 30 functions to address their operational needs. 

OPERA Cloud Service Foundation also includes full access to the Oracle Hospitality Integration Platform (OHIP), which makes it simple and cost effective to integrate quickly with Oracle’s vast network of partner applications – giving hoteliers the opportunity to update, broaden and accelerate innovation initiatives.

With the latest version of Simphony Cloud, Oracle’s premier point-of-sale and back-office restaurant management solution, hoteliers gain the opportunity to maximize sales and profitability of food and beverage operations. Greater mobile capabilities and improved kitchen efficiency are the keys to achieving such goals and Simphony addresses them both.

On the mobile front, Simphony can deliver faster and more accurate service by sending individual items immediately to the kitchen without interrupting the order-taking process. It also can display information, such as daily specials and upcoming events, on staffers’ mobile POS devices, to better serve guests. In an age of multiple channels – including kiosks, apps, online, etc. – Simphony manages and prioritizes incoming orders. Such efficiency eliminates bottlenecks, reduces waste, and ensures on-time preparation and delivery of meals.

By integrating OPERA Sales and Event Management Standard Cloud Service with the OPERA Cloud platform, hoteliers can add yet another dimension to business success. Such engineered compatibility enables collaboration among different departments to best execute sales and event management. With mobile-enabled OPERA Sales and Event Management, hoteliers can go off-site on customer visits or roam properties during site inspections. Tasks such as checking inventory availability and making changes to customer bookings can be executed on the go.

OPERA Sales and Event Management offers quick and easy means to oversee customer relationships. It enables management of accounts, contacts and activities, and classifies accounts to effectively target volume producers. It allows sales to exchange key information across properties for first-class customer service. The application is offered in 20 languages out of the box. Customization features tailor the user interface to meet individual needs, and standard reports can deliver a comprehensive account of business operations.

All the new Oracle Hospitality offerings capitalize on the advantages of cloud technologies. Cloud technologies accelerate innovation and reduce IT costs and complexity at properties. Learn more about Oracle Hospitality’s new products by visiting 


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