Shiji Group provides software solutions and services for the hospitality, food service, retail and entertainment industries, ranging from hotel management solutions, to food and beverage and retail systems, payment gateways, data management, online distribution and more.
 

Founded in 1998 as a network solutions provider for hotels, Shiji Group today comprises 4,000 employees in 70+ subsidiaries and brands, serving over 60,000 hotels, 200,000 restaurants and 400,000 retail outlets.

 

With the benefit of investment partners such as Alibaba, Shiji develops a network of cloud technology platforms that facilitate data exchange by connecting businesses vertically and horizontally across related industries. The importance of cross-industry integration to connect all levels of the supply chain, from guests, to distributors and suppliers of all types, is a critical part of its mission. The goal is to facilitate the transition to fully integrated systems for its clients through a network of platforms that communicate securely and easily. This lets clients focus on their core competencies – serving their customers and guests.

 

Shiji believes connectivity only works when it’s based on choice. That’s why it has built and curated a suite of solutions and a strong global partnership network to precisely service the hospitality industry.  From operational technologies (PMS/POS) to distribution and payment solutions, as well as guest intelligence, business intelligence and professional services, Shiji is committed to enhancing the landscape of technologies that touch every part of  the guest journey.  Shiji lets hoteliers carefully build their technology stack through a network of best of breed solutions, powered by enhanced cloud connectivity and a global service, support and partnership infrastructure. 

 

Since its founding in 1998, Shiji has become a leading provider of hotel information systems, in large part because of its dedication to providing world-class customer service. Delivering excellent service to hotels allows them, in turn, provide exceptional service to their guests. With multiple offices in Europe, APAC and the Americas, Shiji can offer true 24/7 customer support, with no delay in response time due to time zone differences. 

 

Customer service is not merely determined by speed and availability, it must also be executed by people who understand their business and care deeply about customer success. Shiji’s passion for hospitality and service is found deep within its DNA – customer service teams will never be outsourced. Not only does its leadership team possess decades of experience in  hospitality, but its local, in-house service and support consultants are selected for their extensive knowledge of Shiji products, and the hospitality industry and guests’ needs.  

 

From more information, visit www.shijigroup.com or contact chloe.x@shijigroup.com.