Vendor Updates

stayntouch

2015 Spring
Bethesda, MD
http://www.stayntouch.com

stayntouch brilliantly connects guests to hotels by delivering a cloud-based PMS mobile overlay that brings the power of mobility to both hotel staff and to guests. For hotel staff, via any tablet or touch device, guest service and housekeeping have mobile access to the PMS via a touch-optimized interface. For guests, a branded smartphone or tablet experience is provided for pre-arrival engagement, mobile self check-in and out, to view room bill, receive upgrade promotions and even enabling the guest’s smartphone to serve as the guest room key. stayntouch dramatically streamlines operations, increases margins and revolutionizes how the hotels connect and engage their guests and how guests experience their hotels.

stayntouch delivers four solutions on one cloud-based platform including:

  • Rover FrontOffice™: Overlay on top of existing PMS bringing the front office functionality onto a mobile/tablet in a touch/graphic user experience. It includes remote key encoding and secure credit card swipe, plus it enables staff flexibility to service guests anytime, anywhere. Line-busting. Zero training.
  • Rover Housekeeping™: Via any mobile device (iTouch®, tablet, etc.), housekeeping has touch-optimized user interface for full access to rooms-to-clean lists, room status, guest information and ability to update room status after servicing.
  • Zest Web™: Enables guest pre-engagement and mobile check-in and out via mobile Web, no app needed. Guests receive email invite to check in and out via smartphone or desktop. Taken to branded experience that allows PMS integrated mobile check-in and/or checkout. Review bill, preferences collected, upsell opportunities and staffless key fulfillment in conjunction with stayntouch’s key-dispenser. Promote and monetize late checkouts with Zest Web.
  • Zest App™: Guest smartphone app. White labeled and PMS integrated, allowing guest remote check-in and out, folio review, geo-location aware, social connection, promotions engine, reviews on property, services ordering and guest-to-staff messaging. The Zest App turns the guest’s smartphone into a door key.

“We implemented stayntouch to build upon our ongoing digital strategy to find the right balance between technology, efficiency and service with focus on enhancing our guest’s experience and giving them more options and control at their fingertips” said Claes Landberg, general manager at the YOTEL New York. “The stayntouch Platform is a game changer.”

Current customers include Aria Casino & Resort, Fontainebleau Miami, Thompson Chicago, Hotel Nikko San Francisco, as well as Great Wolf Resorts and many others.

From more information, please call (301) 678-9595, email sales@stayntouch.com or visit www.stayntouch.com.



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