Vendor Updates

stayntouch

2017 Fall
Bethesda, MD
http://www.stayntouch.com

stayntouch – The New Way to Hotel
Designed and developed for mobility, stayntouch offers a property management system (PMS) with the flexibility and power necessary to provide a reimagined guest experience. Powering more than 75,000 rooms and 195 properties globally, the innovative Rover PMS (117 properties) and intuitive Zest solutions deliver tools that drive incremental revenue, improve guest satisfaction, and streamline operations. stayntouch transforms a traditional cost center into a revenue generator and enhances guest relationships.
 
Rover PMS: Simple, Mobile, Powerful
stayntouch’s flagship software-as-a-service property management system enables hotels to fully deliver on their guest service promise while improving the efficiency of their operations. Driven by the proliferation of choice – particularly choice of service – Rover PMS allows hotel staff to untether from the front desk and engage guests in the critical moment of their stay. stayntouch’s platform frees hotels from the constraints of on-premise systems, delivering flexibility and simplicity so that staff members can focus on the guest, rather than navigating complex systems.
 
Zest: Delight Your Guest
stayntouch’s browser-based guest engagement suite allows any hotel to offer its guests self-service check-in and checkout on their mobile device, no app needed. Zest swiftly reduces the burden on the front desk and enables self-service upgrades, streamlined processes for guests and staff, and email capture via mobile web. Guests directly signal their preferred method of engagement with the hotel, with no disruption or reduction in service quality, thereby improving their stay experience. Removing friction from the upgrade or upsell process contributes positively to incremental revenues.
 
stayntouch delivers SaaS solutions on a single cloud-based platform:
  • Rover PMS™: A new PMS on any device, anywhere, anytime. Elegant and robust, with simple pricing and integrations.
  • Rover PMS Overlay™: A mobile/tablet overlay on top of the PMS allows staff flexibility to service guests anytime, anywhere, with minimal training.
  • Rover Housekeeping™: Arm attendants with real-time PMS room status and updates via any touch device.
  • Zest Web™: PMS-integrated web check-in and checkout with upgrades. Connect with guests via their smartphones.
  • Zest Station™: Streamlines the check-in, key retrieval and checkout processes by letting guests skip the line and get on with their stay.
  • Zest Key™: Turns the guest smartphone into the room key. Works in conjunction with all major door lock vendors.
“Once we saw the Rover PMS interface, we knew right away that we would select stayntouch,” said Daniel Tennant, general manager at Hotel on Rivington. “Our former PMS was very challenging to use. When checking guests in, the staff could never raise their heads to look the guest in the eye because of all the screens that they had to click through ... Ultimately, this technology choice is to improve the guest experience.”
 
stayntouch partners with many of the most forward-thinking brands in the industry, including MGM Resorts International, Yotel, Great Wolf Resorts, Zoku and Valencia Group.
 
For more information, please email sales@stayntouch.com, visit www.stayntouch.com or call (301) 358-1356.


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