Vendor Updates

Vertical Booking

2020 Fall
Hillsboro, Oregon

Vertical Booking USA is a leading, global reservation technology provider with hotel clients in more than 100 countries worldwide, offering solutions translated into 29 different languages and usable in all currencies. No matter the size of the property or group, Vertical Booking USA can provide a customizable reservation solution that supports the entire guest booking cycle — including a booking engine, GDS distribution, channel manager, OTA rate comparison tool and a reservation call center application — all through one unique dashboard.

Because its solutions are module-based, hotels can select only the tools they need, making its suite of solutions affordable for all properties, from boutique hotels to large groups and independent chains. 

Vertical Booking USA’s module solutions include:

  • Channel Manager with connectivity to hundreds of popular channels
  • Fully customizable booking engines with built-in upselling tools, designed to drive more direct bookings, including: multiproperty availability and area search, OTA rate comparison pop-up, recovery strategy, alternative offers, secret/locked deals, persuasive messaging, flexible date calendar, vanity URLs
  • GDS/IDS distribution under the OK chain code 
  • 2-way XML PMS interfaces to 75+ systems
  • Metasearch management tool with connectivity to Google’s Hotel Price Ads (HPA), Trivago, TripAdvisor, Kayak and Skyscanner
  • Spa and merchandising booking engine
  • Destination management system
  • Competitive rate checker, which enables hotels to compare their rates to their competitors’, in real time 
  • Call center application for use in the user’s current CRO, available for download in the Apple App Store and Google Play.
  • Mobile hotel application, available on iOS and Android
  • Guest review tool, which enables hoteliers to monitor their own, and their competitors’, online reputations
  • Real-time online reporting
  • Electronic corporate/consortia bid submission
  • Corporate/sales assistance
  • Dedicated account management and 24/7 customer support via phone, chat or text 

Vertical Booking’s COVID-19 Response
The Vertical Booking team reached out to all of its customers to offer assistance in developing a solid distribution strategy and ideas to optimize their current listing and improve their online presence. Vertical Booking wants to ensure they’re taking advantage of all the tools offered that are designed to drive bookings.

Vertical Booking USA also developed a number of relevant tools, including:

  • A gift certificate booking engine which allows the hotels to sell gift certificates directly from their own website.
  • A customizable website and booking engine pop-up banner that lets clients communicate their health and safety measures.
  • Refund vouchers which enable hotels to easily generate vouchers as an alternative to refunds.

Vertical Booking USA is providing all these features at no cost to its clients.

To find out how Vertical Booking USA’s solutions can boost your property’s bottom line, please contact them at 503.343.4263 or

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