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Ed Klein

Ed Klein

Chief Information Officer
Royal Resorts
What are some of your responsibilities?
I am responsible for everything related to electronic technology for all of our resorts and offices. This includes local and wide area networks and servers, desktop systems, internet connectivity, phone systems and connectivity, video systems, sound systems, guest technology and all automated business processes. In reality I consider my primary role to be the guy who facilitates the delivery of these solutions. My job is to provide the tools, resources and direction to the people who actually get these things done.
What do you like most about your job?
I have the opportunity to create tangible solutions that change lives and improve the manner in which we do business. It is extremely rewarding to know that a solution that I designed or oversaw is being used by many people every day to improve their lives and make them more efficient. I discovered a long time ago that people are happiest at work when they are able to accomplish their tasks in an efficient manner, and technology solutions are a perfect vehicle by which to deliver this ability. In short – I have the opportunity to make good things happen!
What do you like least about your job?
I get frustrated when I am unable to provide solutions due to lack of time, money or resources. I really don’t like it when I need to explain to any of my internal customers why I cannot deliver the solution they need in the timeframe they want.
Where did you go to school? What was your major?
I graduated from DeVry University in 1983 with a Bachelor of Science in Computer Science for Business.
What is your favorite movie?
This changes frequently, but one of my current all-time favorites is Mel Brooks’, “Men in Tights.”
What is your favorite song?
“Year of the Cat,” by Al Stewart.
What is your favorite line from a movie or song?
“Dark Star, let the memory of the evening be the first thing that you think of when you open up your mind and see me.” (Crosby, Stills and Nash)
What was your first job?
I was a “recruit” at a manufacturing company in Rockford, Illinois. This company had a program for 14 year olds, where they guaranteed a position every summer. The first two years were in the yard, caring for 40 acres of manicured grounds. After that we worked in the manufacturing plant, rotating between departments such as inspection, deburring, tool library, honing, drills, etc. 
What was your most interesting day at work?
One of the most interesting was shortly after I began my current job. I presented a complete IT strategy to the COO, CFO and director of the board. This strategy included many things that had never been done at this company, in ways that had never been done. With only a few minor modifications, the strategy was accepted that day and subsequently published as gospel.
What would you do if you won the lottery?
First I would buy a home in the mountains near a lake, where I could not see my neighbors. I would travel the world with my wife and hopefully my sons (if they are not too busy with their own lives). At some point I would become anxious to be creative in a productive manner, so I would find a working outlet such as writing, starting a business or teaching.
When you are not working, what do you enjoy doing?
I have enjoyed golf for many years, and recently discovered the undersea wonders of scuba diving. I particularly enjoy diving with my teenage sons. I am a voracious reader, and especially enjoy a quiet evening reading with my wife.
What is the next technology to impact the hospitality industry?
You thought I was going to say something about VoIP or wireless, didn’t you? I believe the next big technology to hit the hospitality industry will be Web-related. Our usage of the Web in this industry currently centers around online versions of the old manual procedures that became habits and standards. In the future we will see revolutionary changes to the way we do business as we learn to leave our old habits behind and invent creative ways to use the Internet. Conversely, the widespread acceptance of broadband, faster connection speeds and improvements to Web-based offerings such as video conferencing and online meeting spaces could combine to generate a negative impact on the hospitality industry. With more people being able to connect electronically, we could conceivably see a decline in business travel.


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