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Paula Winkler

Paula Winkler

VP and Chief Information Officer
Carlson Hotels Worldwide
What are some of your responsibilities?
I am a member of the Carlson Hotels Worldwide executive team, responsible for leading our technology team, driving large technology initiatives, assisting in driving large business initiatives with large technology components. I also am part of the larger Carlson IT Council responsible for leveraging technology across business units and collaborating wherever possible.

What do you like most about your job?
The team I get to work with everyday, and I love the challenge of learning a new industry (for me).

What do you like least about your job?
I honestly never focus on this.

Where did you go to school? What was your major?
Stephens College, B.S. in Math and Computer Science.

What is your favorite movie?
"The Sound of Music."

What is your favorite song?
Anything by Rascal Flatts.

What is your favorite line from a movie or song?
“You had me at hello,” from Jerry Maguire.           

What was your first job?

What was your most interesting day at work?
Generically (there have been a few instances of this), I would say those days when I have been working with a team to turn the corner in terms of their ability to really work as a team, not as a group of individuals. The most interesting days are when the team is together and they start to click and they begin to get it, in terms of the power of trusting and relying on each other.

What would you do if you won the lottery?
Buy a vacation home somewhere on the Ocean, invest the rest, and keep doing what I’m doing.

When you are not working, what do you enjoy doing?
Spending time with my family (husband and 3 sons) and traveling.

What is the next technology to impact the hospitality industry?
Sharing technology across hotel brands (could be CRS). Combined CRS/PMS applications. Finding that balance for in-room technology so that it is closer to what consumers have at home, yet not overdone. Mobile phones (both for communication with consumers, unlocking doors, etc.).

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