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The hotel industry has been one of the hardest hit by the COVID19 pandemic. At its peak, more than ten percent of US hotels were closed and over 75 percent of all hotel workers were laid off. Owners and operators focused on “keeping the lights on,” and for the most part hoteliers were able to survive the worst year in the modern history of the industry. 

Not too many sectors of hospitality technology are as much in flux as guest room entertainment. Conventional wisdom of just a few years ago is rapidly changing and will likely continue to do so. Many experts in the space hold zealous but contradictory opinions on which approaches to Over-the-Top (OTT, or streaming) content will dominate in years to come. Many of them will be wrong; a few of them might be right.

Those with good memories can recall studies going back five years or more bemoaning the paper and pen nature of the hotel industry. Fast forward to 2021 and, for many, not that much has changed.
 
Independent properties still rely on this outdated and inefficient way of doing things, while hotel groups and chains have dipped a toe in the technology waters with some basic automation.

Encourage Productivity
Posted: 05/03/2021

I recently witnessed a conversation that was unraveling. It was interesting to watch how the person who was holding another person accountable became the bad guy. No one won. 

In my 33 years in hotel technology, never has there been a year that brought more change than the past one. Obviously COVID was a major factor, generating new solutions or simply accelerating adoption of preexisting ones. But other factors were at play as well.



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Articles tagged as: Amadeus
Where Everybody Knows Your Name
Posted: 04/13/2021 by Amadeus

The American sitcom “Cheers” is ranked as one of the most popular television shows in history. Over 11 seasons and 275 episodes from 1982 - 1993, millions tuned in each week to see the latest happenings at local Boston drinking establishment "Cheers" (although we Bostonians know the show actually showed the exterior of the Bull & Finch pub). And while the show was mainly centered around various romances, social issues, and the personal dilemmas of the cast, it was the friendship, camaraderie, and good-natured joviality of the staff and guests that created a welcoming atmosphere that kept audiences returning each week.