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Not too many sectors of hospitality technology are as much in flux as guest room entertainment. Conventional wisdom of just a few years ago is rapidly changing and will likely continue to do so. Many experts in the space hold zealous but contradictory opinions on which approaches to Over-the-Top (OTT, or streaming) content will dominate in years to come. Many of them will be wrong; a few of them might be right.

Those with good memories can recall studies going back five years or more bemoaning the paper and pen nature of the hotel industry. Fast forward to 2021 and, for many, not that much has changed.
 
Independent properties still rely on this outdated and inefficient way of doing things, while hotel groups and chains have dipped a toe in the technology waters with some basic automation.

Encourage Productivity
Posted: 05/03/2021

I recently witnessed a conversation that was unraveling. It was interesting to watch how the person who was holding another person accountable became the bad guy. No one won. 

In my 33 years in hotel technology, never has there been a year that brought more change than the past one. Obviously COVID was a major factor, generating new solutions or simply accelerating adoption of preexisting ones. But other factors were at play as well.

How to Lead the Way Forward?
Posted: 04/20/2021

Throughout the past 12 months, Aspire has worked closely with hundreds of leaders. Many high-performing, and some not able to rise above the chaos of COVID-19. These leaders were across several industries, and approximately 42% found record-level performance. Through our work, we have been able to identify key attributes that high-performing leaders demonstrate. 



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Articles tagged as: Data
Where Data Goes to Die - Part 2
Posted: 11/16/2020 by Alan Zaccario

As the hotel industry is navigating through the remaining months of the pandemic and enduring truly agonizing decisions regarding the fate of some properties, if a property suddenly closes or changes ownership, what becomes of the data? Who protects the customers and employees from the disclosure of data? Ethically, you do.

Where Data Goes to Die - Part 1
Posted: 11/04/2020 by Alan Zaccario

Embarrassing reports of lost data surfacing on the dark web are becoming more and more prevalent in the media. As hoteliers we become the custodians of our guests and customers’ data from the time acquired and utilized until that information is archived or permanently deleted. However, what happens when that chain of custody is broken? What happens to the employee data too? More importantly what plans do you as an owner have to prevent a disclosure from surfacing and damaging your reputation?