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Enterprise System Pitfalls: Summary
Today I’m wrapping up a series of posts on the broad topic of Enterprise System Pitfalls. In this series, my hope was to help shed light on the primary problems that cause us to miss budgets, fall short on capabilities, or completely fail when implementing an enterprise system. 

The Year in Review
 
As 2019 comes to a close, it’s time to count our blessings. One of mine has been the privilege (and fun!) of being able to reach out to so many interesting companies and get them to tell me what they’re doing that’s different, disruptive, and game-changing. The list of things I have to write about in future columns has only gotten longer in the nine months since I started writing this column.

Sustainable Innovation
 
Sustainability can yield multiple benefits to hotels. Saving energy and water yields direct cost savings. Revenue can be generated by guests who prefer to deal with businesses that minimize their environmental impact. And many would argue that conserving scarce resources is simply the right thing to do.

Meetings Innovation
 
The sale and delivery of groups and meetings is perhaps the most significant and under-automated functions for many hotels. Even though groups often account for 30% to 60% of revenue, most group bookings are still handled manually for most if not all of steps, as they move from a meeting planner’s research to a confirmed booking.

The biggest enemy to any system is complexity. In a system of inputs and outputs, such as an enterprise system, more complexity means more parts are used in interaction with inputs to create the outputs. Every part that must be built and maintained costs time and money



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Articles tagged as: GDPR

Hotel management companies are asking, how does the new privacy act in California compare to the new European Union privacy law? Here is a side-by-side comparison which reveals a few things that hotels should know. 

At HITEC 2018, Mike Walsh said, “The future advantage is focus on the people part, not the technology part." As we know, in the hospitality industry it is all about people, the guests.
 
And for guests it is ultimately about trust.


Natalie Doyle Oilfield offers up her advice for creating a competitive edge over the competition. 

The Top 5 GDPR List for Hoteliers
Posted: 05/08/2018 by David Durko

May 25 is quickly approaching, and the streets are abuzz with GDPR. Hoteliers are struggling for guidance and everyone has a thought or opinion as to what getting to GDPR compliance means. The worst part is so many hotels receiving incomplete or faulty information and will be in for a rude awakening soon. David Durko gives a checklist for hoteliers to focus on compliancy as the deadline quickly approaches. 

Security: Steps Every Organization Should Already be Taking, But Aren’t
Posted: 02/06/2018 by Boston University: Andrea Almosny, Elizabeth Karakachian, Melika Mai and Catherine Ostuni

The last two years have been invaded with mass data breaches and the hospitality industry has not been immune to these attacks. With the swell of guest data being collected today, security of Personally Identifiable Information (PII) is something hotels need to be particularly aware of. Boston University students look into data security and how to best protect your organization.