Tech Talk

Recent posts

Time is limited. Once it’s gone, you can’t gain it back. Similarly, once a room goes unsold for a night, it will go unsold forever. There’s no way to recover that loss, because there’s no way to go back in time.
 
Many hotels fight this limitation by trying to sell as many rooms as possible. If all the rooms are completely booked, time no longer becomes a factor. But most don’t have the luxury of being at-capacity every single night. That’s why last-minute booking apps are growing in popularity in the industry, where hotels can make the most of each day. These apps specifically target guests who don’t plan far in advance, seeking accommodations from one week to one minute later.
 
There are several different ways your hotel can benefit from using last-minute booking apps in your business strategy.

IoT is Coming, Jon Snow…
Posted: 05/21/2019

Hospitality is prime for the coming advent of the various devices that make up the Internet of Things. Estimates show the industry now represents 17.5 million rooms worldwide and savvy guests are demanding more personalization and an overall improved guest experience along their connected travel journey and belief is that IoT can bring this to reality. 

The forces driving local search rankings are constantly changing. But recent studies suggest that in 2019, four key factors make up the local search algorithm. 
 
The most significant factor is Google My Business (GMB). If you’re not on it, get on it now.

The robotic revolution in the hospitality industry might seem to have taken a step back. This January, the famously quirky Henn-Na Hotel in Japan fired half of its 243 robot staff. The robotic workforce reportedly irritated guests and frequently broke down.

Think about the moment when you first enter your hotel room. Look around: Does the room tell you anything unique about the hotel where you are staying? Or is it all beige walls and double beds with white covers, and you have to walk back outside and look at the sign on the hotel’s facade to even remember where you are?



want to read more articles like this?

want to read more articles like this?

Sign up to receive our twice-a-month Watercooler and Siegel Sez Newsletters and never miss another article or news story.

Articles tagged as: GDPR

Hotel management companies are asking, how does the new privacy act in California compare to the new European Union privacy law? Here is a side-by-side comparison which reveals a few things that hotels should know. 

At HITEC 2018, Mike Walsh said, “The future advantage is focus on the people part, not the technology part." As we know, in the hospitality industry it is all about people, the guests.
 
And for guests it is ultimately about trust.


Natalie Doyle Oilfield offers up her advice for creating a competitive edge over the competition. 

The Top 5 GDPR List for Hoteliers
Posted: 05/08/2018 by David Durko

May 25 is quickly approaching, and the streets are abuzz with GDPR. Hoteliers are struggling for guidance and everyone has a thought or opinion as to what getting to GDPR compliance means. The worst part is so many hotels receiving incomplete or faulty information and will be in for a rude awakening soon. David Durko gives a checklist for hoteliers to focus on compliancy as the deadline quickly approaches. 

Security: Steps Every Organization Should Already be Taking, But Aren’t
Posted: 02/06/2018 by Boston University: Andrea Almosny, Elizabeth Karakachian, Melika Mai and Catherine Ostuni

The last two years have been invaded with mass data breaches and the hospitality industry has not been immune to these attacks. With the swell of guest data being collected today, security of Personally Identifiable Information (PII) is something hotels need to be particularly aware of. Boston University students look into data security and how to best protect your organization.