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The hotel industry has been one of the hardest hit by the COVID19 pandemic. At its peak, more than ten percent of US hotels were closed and over 75 percent of all hotel workers were laid off. Owners and operators focused on “keeping the lights on,” and for the most part hoteliers were able to survive the worst year in the modern history of the industry. 

Not too many sectors of hospitality technology are as much in flux as guest room entertainment. Conventional wisdom of just a few years ago is rapidly changing and will likely continue to do so. Many experts in the space hold zealous but contradictory opinions on which approaches to Over-the-Top (OTT, or streaming) content will dominate in years to come. Many of them will be wrong; a few of them might be right.

Those with good memories can recall studies going back five years or more bemoaning the paper and pen nature of the hotel industry. Fast forward to 2021 and, for many, not that much has changed.
 
Independent properties still rely on this outdated and inefficient way of doing things, while hotel groups and chains have dipped a toe in the technology waters with some basic automation.

Encourage Productivity
Posted: 05/03/2021

I recently witnessed a conversation that was unraveling. It was interesting to watch how the person who was holding another person accountable became the bad guy. No one won. 

In my 33 years in hotel technology, never has there been a year that brought more change than the past one. Obviously COVID was a major factor, generating new solutions or simply accelerating adoption of preexisting ones. But other factors were at play as well.



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Articles tagged as: Hospitality

Online learning has its advantages, especially amidst a pandemic. Convenience, flexibility, and cost savings are just a few pluses that come to mind. But when a hotel migrates to a completely new financial management platform or adds new software modules, on-site training is still preferred. It’s not that the technology is too difficult to grasp online, but rather, hoteliers seem to thrive when they connect in person with their peers and vendor partners, and they desire to build a relationship with the people behind the software from day one.

Where Everybody Knows Your Name
Posted: 04/13/2021 by Amadeus

The American sitcom “Cheers” is ranked as one of the most popular television shows in history. Over 11 seasons and 275 episodes from 1982 - 1993, millions tuned in each week to see the latest happenings at local Boston drinking establishment "Cheers" (although we Bostonians know the show actually showed the exterior of the Bull & Finch pub). And while the show was mainly centered around various romances, social issues, and the personal dilemmas of the cast, it was the friendship, camaraderie, and good-natured joviality of the staff and guests that created a welcoming atmosphere that kept audiences returning each week.

What 2020 Taught Us
Posted: 01/12/2021 by Renie Cavallari

In early 2020 in celebration of Aspire's 25th Anniversary, I wrote a book called Sh*t I Wish I Knew, 25 Lessons over 25 Years. When we decided to make it a "limited edition," we had no idea how profound that decision would be!

The Pathway to Peace = Gratitude
Posted: 01/11/2021 by Renie Cavallari

In the chaos of an epidemic, we have never longed more for peace. Peace of mind. Peace between each other. Peace on earth.

Increase Your Teams Positivity & Productivity
Posted: 12/15/2020 by Renie Cavallari

Everyone is asking for us to do more with fewer people. This can cause overwhelming feelings and frustration as everything seems to be important and urgent. 

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