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Tech Talk

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In my last blog, I introduced the topic of software that enables hotel guests to book local experiences. I cited potential key benefits, including commission revenue, guest satisfaction, reduced staff workload, and new direct bookings.

Wi-Fi is now like the foundation for your hotel: if it’s not solid, it can jeopardize everything.
Your HSIA network has to deliver the performance and experience your guests demand; Wi-Fi has evolved from being an amenity to a necessity and key driver of guest satisfaction.
In the converged world, all your systems for business operations depend on a solid and secure Wi-Fi network. Without it, nothing else works properly—your staff and systems will struggle, and you will waste precious time, money, and resources trying to recover.
Here are three things you may be doing that put you and your Wi-Fi network at risk, and what you should do instead.

Hotels are usually the first thing a traveler books within a destination. And hotels usually know that destination better than anyone else (or any website) a guest might consult. But are hotels connecting the dots?

This week I will cover software that goes under various descriptions, including quality assurance, audit, and checklist management. It includes anything that involves a standard list of things that someone needs to perform or verify. In hospitality, this is still an emerging field, but is growing very rapidly.

 Between 2020-2022, traveler adoptions fluctuated drastically due to the lockdowns, the impact of the variants, and the vaccination schedule. As the pandemic is behind us and people start to travel in 2023, one question is on every practitioner’s mind: What are the traveler’s current expectations and preferences in the post-pandemic world?



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Articles tagged as: Hoteliers
Merging High Tech With High Touch to Create a New Hospitality Paradigm
Posted: 03/23/2023 by Fran Worrall, Hospitality Upgrade Editor

One of the key challenges facing today’s hoteliers is that of high tech vs high touch. Does technology conflict with personalized service? Is it possible to offer both during the same visit? And can hotels that utilize technology in favor of human interaction achieve guest loyalty?

Demystifying Smart Data
Posted: 11/02/2021 by David Tyre

“Smart Data” has become a buzzword in recent years. Businesses across a variety of industries are embracing intelligent data solutions to improve the way they do business, and the travel industry is no exception; in fact, hoteliers who use Smart Data can gain an edge over rival properties, particularly in today’s fiercely competitive recovery market.

AAHOA President & CEO Cecil Staton Talks Politics and the Campaign to Assist Hoteliers
Posted: 11/13/2020 by Fran Worrall, Hospitality Upgrade Editor

The Asian American Hotel Owners Association (AAHOA) is the nation’s largest hotel owners association, representing nearly 20,000 members who own almost one in every two hotels in the United States. With billions of dollars in property assets and hundreds of thousands of employees, AAHOA members are core economic contributors in communities across the country.

Where Data Goes to Die - Part 1
Posted: 11/04/2020 by Alan Zaccario

Embarrassing reports of lost data surfacing on the dark web are becoming more and more prevalent in the media. As hoteliers we become the custodians of our guests and customers’ data from the time acquired and utilized until that information is archived or permanently deleted. However, what happens when that chain of custody is broken? What happens to the employee data too? More importantly what plans do you as an owner have to prevent a disclosure from surfacing and damaging your reputation?

As we examine and develop new strategies for the changes that we can expect to see in the hospitality industry post-crisis, we are also starting to envision the world beyond the pandemic and to the new normal of radically shifted travel consumer expectations and preferences. The probability of guest technology expectations worldwide significantly changing becomes high as guests prefer a more touchless and fully mobile-enabled hospitality experience post-COVID-19. The future of hospitality has always been mobile–but COVID-19 will accelerate this trend from a nice-to-have to a must-have for hoteliers.