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COVID-19 has brought enormous misery to the hospitality industry, but it has also had some silver linings. One area that will likely be forever changed is how consumers choose, order, and pay for food away from home. There are hundreds if not thousands of mobile solutions serving restaurants around the world. Most of them did not exist just a year ago. This has of course been pandemic-driven, as a way to reduce COVID transmission risk. But in the process, restaurants and diners alike are finding some great advantages with the new solutions, many of which will survive post-COVID.

In the fall issue of Hospitality Upgrade, we began our four-part series on the outlook for the hospitality industry by asking vendors the following question: What are your thoughts on the future of hotels and the industry in general?

Leading the Way Back
Posted: 11/16/2020

The five most important leadership considerations at this time are:

As the hotel industry is navigating through the remaining months of the pandemic and enduring truly agonizing decisions regarding the fate of some properties, if a property suddenly closes or changes ownership, what becomes of the data? Who protects the customers and employees from the disclosure of data? Ethically, you do.

The Asian American Hotel Owners Association (AAHOA) is the nation’s largest hotel owners association, representing nearly 20,000 members who own almost one in every two hotels in the United States. With billions of dollars in property assets and hundreds of thousands of employees, AAHOA members are core economic contributors in communities across the country.

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Articles tagged as: Knowland

As millions across America practice social distancing, hotels and Convention and Visitor Bureaus (CVBs) are faced with the overall challenge of supporting their community and planning for the post-COVID-19 rebound. In addition to working directly with meeting planners, CVBs often report and forecast tourism for the entire community. CVBs play an integral role in the education and knowledge of upcoming events and trends in their community.

2020 and Beyond: What Does Recovery Look Like?
Posted: 05/18/2020 by Kristi White

2020 is a year like no other — at least we hope so. At the end of 2019, who could have imagined what would happen to our industry. Smart hoteliers were planning for the possibility of a small downturn. Smarter hoteliers were considering how to steal share before a downturn took hold. Either way, a global pandemic was not in anyone’s plans.