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COVID-19 has brought enormous misery to the hospitality industry, but it has also had some silver linings. One area that will likely be forever changed is how consumers choose, order, and pay for food away from home. There are hundreds if not thousands of mobile solutions serving restaurants around the world. Most of them did not exist just a year ago. This has of course been pandemic-driven, as a way to reduce COVID transmission risk. But in the process, restaurants and diners alike are finding some great advantages with the new solutions, many of which will survive post-COVID.

In the fall issue of Hospitality Upgrade, we began our four-part series on the outlook for the hospitality industry by asking vendors the following question: What are your thoughts on the future of hotels and the industry in general?

Leading the Way Back
Posted: 11/16/2020

The five most important leadership considerations at this time are:

As the hotel industry is navigating through the remaining months of the pandemic and enduring truly agonizing decisions regarding the fate of some properties, if a property suddenly closes or changes ownership, what becomes of the data? Who protects the customers and employees from the disclosure of data? Ethically, you do.

The Asian American Hotel Owners Association (AAHOA) is the nation’s largest hotel owners association, representing nearly 20,000 members who own almost one in every two hotels in the United States. With billions of dollars in property assets and hundreds of thousands of employees, AAHOA members are core economic contributors in communities across the country.



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Articles tagged as: Security
Where Data Goes to Die - Part 2
Posted: 11/16/2020 by Alan Zaccario

As the hotel industry is navigating through the remaining months of the pandemic and enduring truly agonizing decisions regarding the fate of some properties, if a property suddenly closes or changes ownership, what becomes of the data? Who protects the customers and employees from the disclosure of data? Ethically, you do.

By now, everyone is aware that hotel giant Marriott International announced on Friday a massive data breach that goes back more than four years and may have affected up to 500 million customers worldwide. 

A recent study finds that 89 percent of sites leave their users' accounts potentially exposed to hackers due to unsafe password practices. Do yours fall within the majority? Geneva Rinehart discusses which websites might need a password update. 

The Top 5 GDPR List for Hoteliers
Posted: 05/08/2018 by David Durko

May 25 is quickly approaching, and the streets are abuzz with GDPR. Hoteliers are struggling for guidance and everyone has a thought or opinion as to what getting to GDPR compliance means. The worst part is so many hotels receiving incomplete or faulty information and will be in for a rude awakening soon. David Durko gives a checklist for hoteliers to focus on compliancy as the deadline quickly approaches. 

Fall 1995: How Secure Is Your Hotel?
Posted: 01/01/2018 by Peter Klebanoff

Check out Peter Klebanoff’s original article “How Secure Is Your Hotel?” in the fall 1995 edition of Hospitality & Automation Update.