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Hotel businesses are run in part based on numbers, and they need to see them quickly if they are to address problems early. But with the many different silos of information found in a typical hotel group’s technology portfolio, this has long been easier said than done.

CNIL, the French Data Privacy Supervisory Authority, has fined Google 150 Million Euros, and Facebook 60 Million Euros, for having websites that do not make refusing cookies as easy as accepting them.  Prior GDPR guidance, and rulings from various supervisory authorities, required that websites using cookies have a cookie banner that allows individuals to accept or reject different categories of cookies on an individual basis.  We are now all used to seeing cookie banners that have a button on a website home page allowing the viewer to view individual cookie settings, and a button that allows the viewer to accept all cookies with one click.

With the surges of COVID-19 variants still impacting international and long-distance travel, hotels and resorts need to get creative and think local to keep generating revenue. From couples and families to remote workers, most of us just need a break from being stuck at home – and your hotel can be the perfect escape. Creating special programs geared to locals is a great way to buoy ancillary spend while simultaneously setting your property up as an authentic community hub. If you aren’t sure where to start, we’ve compiled five easy tips to help transform your hotel into a haven for local staycations.

 
As the new year begins, industry experts are increasingly hopeful about the state of hospitality. After almost two years of an unprecedented downturn and despite ongoing effects of the pandemic—including the emergence of new COVID-19 variants and increased consumer awareness regarding health and wellbeing—2022 looks to be more promising as the industry figures out how to fulfill guest expectations without compromising safety.

If there has been a silver lining for hospitality from the pandemic, it is the rapid changes that occurred in the technology landscape during 2021. Two major trends are combining to help hotels better address some long-ignored opportunities: expanded interest in technologies that improve operational efficiencies, and consolidation in the vendor space. While these trends are distinct, they are also mutually reinforcing.



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Articles tagged as: Solutions
Demystifying Smart Data
Posted: 11/02/2021 by David Tyre

“Smart Data” has become a buzzword in recent years. Businesses across a variety of industries are embracing intelligent data solutions to improve the way they do business, and the travel industry is no exception; in fact, hoteliers who use Smart Data can gain an edge over rival properties, particularly in today’s fiercely competitive recovery market.

What Is the Technology Bus and Should You Get on Board?
Posted: 09/13/2021 by Brendon Granger

More than ever before, technology is playing an even larger part in the hospitality industry as a direct result of the pandemic. It’s being explored in new ways to support social distancing and a contactless guest experience. Paper based in room compendiums and room service menus are replaced with QR codes which allow guests full access to a range of facilities via their own mobile phones. Many hotels are implementing web check-in and in many cases, extending that further to keyless entry by again using guests mobile phones. The ability to deliver these services ideally requires integrated or interfaced systems within the hotel.

Six Hotel Trends to Watch
Posted: 05/24/2017 by Brendon Granger

Understanding the changing preferences, desires and expectations of travelers is crucial for hotels to influence booking behavior. By staying on top of what guests care about, hotels can evolve how they market themselves and tailor their services to match the shifting demands of consumers.