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How You Lead is Your Choice
Posted: 06/21/2021

Life is about choices. And the choices you make every day reflect your life. 

Hospitality is built on the development and nurturing of personal relationships, extending beyond interactions with guests to include other hoteliers and even vendor partners. Hotel and resort owners and operators know that it’s not always enough to deliver positive results to customers, sometimes it’s more important to develop a connection with guests when providing service. This mentality can be a challenge for technology partners who have been conditioned by other industries to deliver results without emotion. However, company culture defines the way partners work together, and technology companies can learn a great deal from hospitality’s service-driven ethos.

Four weeks ago in this space, I published comprehensive thoughts on the need to reimagine the guest arrival process, and the many challenges hotels have faced trying to do that. Guests want the journey from the porte cochère to their room to be simple, fast, and personalized. Hotels, facing the most severe staffing shortages of modern times, want to minimize the need for staff, but also enable them focus on things that can impact guest satisfaction.

In case you hadn’t noticed, there is a subtle revolution going on in how people identify themselves. You may have experienced this at airport security checkpoints or boarding gates, where the Transportation Security Administration, Delta Airlines, American Airlines and others have been testing face readers. I admit it was a bit disconcerting when I walked up to the pre-check security checkpoint at O’Hare shortly before COVID, started to present my driver’s license and boarding pass, and was told “you can put those away and go right through” … especially since I had never pre-registered. I can only guess that they had matched the photo they had from my Global Entry membership, or maybe my passport, with a list of departing passengers for that day.

The difference between thriving and surviving is as vast as its impact on our life. When we are thriving, we are in a creative, engaged mindset. We see abundance and tend to be open to achieving more of what we want in our work, relationships and lives.



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Articles tagged as: mindset
What’s the Difference Between Thriving and Surviving?
Posted: 06/01/2021 by Renie Cavallari

The difference between thriving and surviving is as vast as its impact on our life. When we are thriving, we are in a creative, engaged mindset. We see abundance and tend to be open to achieving more of what we want in our work, relationships and lives.

Power is an interesting thing. With it, you can make a tremendous impact relatively easily. Understanding that impact is what makes some leaders "Super Heroes" and others "Super Duds"!

Encourage Productivity
Posted: 05/03/2021 by Renie Cavallari

I recently witnessed a conversation that was unraveling. It was interesting to watch how the person who was holding another person accountable became the bad guy. No one won. 

Is HeadTrash Running (or Ruining) Your Life?
Posted: 03/01/2021 by Renie Cavallari

HeadTrash is the internal chatter of the little voices in your head. It doesn’t take much to get them whispering or even yelling. HeadTrash is created by the nasty, little people who live inside your brain. The chorus of critics who minimize you and convince you that you are not good enough. They are the "perfection people" who lurk in the shadows, waiting for you to fall out of your comfort zone and question you, your abilities and even your relationships.

What 2020 Taught Us
Posted: 01/12/2021 by Renie Cavallari

In early 2020 in celebration of Aspire's 25th Anniversary, I wrote a book called Sh*t I Wish I Knew, 25 Lessons over 25 Years. When we decided to make it a "limited edition," we had no idea how profound that decision would be!

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