⚠ We would appreciate if you would disable your ad blocker when visiting our site! ⚠
 

Tech Talk

Recent posts

In case you missed the memo, people no longer watch television the way that they did ten years ago. Not at home, and not at hotels. Nielsen reported that streaming services cornered 34.8% of TV screen time in July 2022, when they overtook cable for the first time. 

Property management systems (PMSs) fundamentally have changed very little since the 1980s. And many hotels still use systems that were built in the eighties, nineties, or aughts. Since then, massive technology changes have occurred: the mobile revolution, cloud computing, distributed ledgers, AI-based large language models, Web 3.0, and other innovations have fundamentally changed both the technological capabilities of software, the way it is designed and built, and expectations for user experience.

Hardly a day goes by that hotels do not express frustration about the inability to tie together key data sources and technology systems. This is not a new problem; it has been around for decades. Progress has been made on many fronts to be sure, but digitalization has created new issues much faster than solutions.

What’s on the minds of hoteliers? What’s keeping them up at night? And what makes travelers happy and eager to return? Some of the best places to have these candid discussions are at the industry’s conferences and events, and this year’s lineup has not disappointed. From AAHOACON and BITAC, to HITEC and The Hospitality Show, I’ve been traveling steadily, attending 13 events since January.

Technology has become an indispensable part of the guest experience. As travelers increasingly expect tech-enabled convenience, hospitality businesses must continue innovating to meet these demands. While WiFi was once the primary tech offering for hotels, today's guests want more. Integrated proptech solutions are becoming the new standard.



want to read more articles like this?

want to read more articles like this?

Sign up to receive our twice-a-month Watercooler and Siegel Sez Newsletters and never miss another article or news story.

Articles tagged as: robots
What Is Yet To Come: Robots Taking Over The Hospitality Industry
Posted: 02/28/2018 by Boston University: Estefania Abufele, Wincy Gigy Yu, Cecilia Chen and Teddy Booras

With the use of industrial robots on the rise, society has become aware of what the future of robots might mean for certain industries, especially the hospitality industry. But, what we know for sure is the continuous development for robots. Boston University students look into their purpose within the hospitality industry and how it might change over the next coming years.  

Will Machines Replace Humans in the Hospitality Industry?
Posted: 11/29/2017 by Brendon Granger

The impact of artificially intelligent machines on the future job market has been gaining significant attention in recent years. Brendon Granger talks of the impact machines and robots could have in the hospitality industry in the very near future.