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Posted: 07/19/2021

Once you decide where you are going, you must become a fanatical messenger to your team members around why you are evolving and what it means to them.

By now you should have had an opportunity to read through my first tip for HITEC 2021, and hopefully you shared it with others on your team.  I can't stress enough the need to consider having key members of your team attending this event based on the organization’s priorities.  The individual will benefit and so will the organization.

Knowing where to devote time and energy as a business is difficult in even the smoothest of waters, with contrasting visions, timelines and notions of what’s “crucial” commonplace for teams of every size.

Mobile food and beverage ordering has been around for a few years, but the pandemic has moved it into the mainstream, and diners are increasingly happy with it. The initial impetus was to reduce face-to-face contact and potentially contaminated shared surfaces. That imperative waned as vaccination rates increased and as the mode of virus transmission became better understood. But more recently, mobile ordering has been driven by severe labor shortages in hospitality and the inability of many hotels and restaurants to hire enough staff to return to the traditional operating model.

When HITEC takes place on September 27–30 in Dallas, it will have been 27 months since the last in-person HITEC.  For many, this annual event offers the opportunity to visit with most of your current vendors in one location.  It also creates an opportunity to meet vendors offering creative solutions you have been searching for.



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Articles tagged as: security

Sometimes, the biggest threats are the ones we can’t see. Surely, this sentiment rang true over the last year, as the COVID-19 virus swept across the nation, ushering in widespread fear and regulatory change in its wake. But now, as hospitality prepares for a long-awaited period of recovery, we must direct our attention to another unseen threat data breaches. As our industry continues to adopt self-service technology to digitize the guest experience, guest data protection must be top of mind for every hotelier.

Where Data Goes to Die - Part 2
Posted: 11/16/2020 by Alan Zaccario

As the hotel industry is navigating through the remaining months of the pandemic and enduring truly agonizing decisions regarding the fate of some properties, if a property suddenly closes or changes ownership, what becomes of the data? Who protects the customers and employees from the disclosure of data? Ethically, you do.

By now, everyone is aware that hotel giant Marriott International announced on Friday a massive data breach that goes back more than four years and may have affected up to 500 million customers worldwide. 

A recent study finds that 89 percent of sites leave their users' accounts potentially exposed to hackers due to unsafe password practices. Do yours fall within the majority? Geneva Rinehart discusses which websites might need a password update. 

The Top 5 GDPR List for Hoteliers
Posted: 05/08/2018 by David Durko

May 25 is quickly approaching, and the streets are abuzz with GDPR. Hoteliers are struggling for guidance and everyone has a thought or opinion as to what getting to GDPR compliance means. The worst part is so many hotels receiving incomplete or faulty information and will be in for a rude awakening soon. David Durko gives a checklist for hoteliers to focus on compliancy as the deadline quickly approaches. 

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