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Posted: 07/19/2021

Once you decide where you are going, you must become a fanatical messenger to your team members around why you are evolving and what it means to them.

By now you should have had an opportunity to read through my first tip for HITEC 2021, and hopefully you shared it with others on your team.  I can't stress enough the need to consider having key members of your team attending this event based on the organization’s priorities.  The individual will benefit and so will the organization.

Knowing where to devote time and energy as a business is difficult in even the smoothest of waters, with contrasting visions, timelines and notions of what’s “crucial” commonplace for teams of every size.

Mobile food and beverage ordering has been around for a few years, but the pandemic has moved it into the mainstream, and diners are increasingly happy with it. The initial impetus was to reduce face-to-face contact and potentially contaminated shared surfaces. That imperative waned as vaccination rates increased and as the mode of virus transmission became better understood. But more recently, mobile ordering has been driven by severe labor shortages in hospitality and the inability of many hotels and restaurants to hire enough staff to return to the traditional operating model.

When HITEC takes place on September 27–30 in Dallas, it will have been 27 months since the last in-person HITEC.  For many, this annual event offers the opportunity to visit with most of your current vendors in one location.  It also creates an opportunity to meet vendors offering creative solutions you have been searching for.



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Articles tagged as: technology
HITEC 2021 Tip #1: You NEED to Attend
Posted: 07/07/2021 by Ron Strecker

When HITEC takes place on September 27–30 in Dallas, it will have been 27 months since the last in-person HITEC.  For many, this annual event offers the opportunity to visit with most of your current vendors in one location.  It also creates an opportunity to meet vendors offering creative solutions you have been searching for.

Hospitality is built on the development and nurturing of personal relationships, extending beyond interactions with guests to include other hoteliers and even vendor partners. Hotel and resort owners and operators know that it’s not always enough to deliver positive results to customers, sometimes it’s more important to develop a connection with guests when providing service. This mentality can be a challenge for technology partners who have been conditioned by other industries to deliver results without emotion. However, company culture defines the way partners work together, and technology companies can learn a great deal from hospitality’s service-driven ethos.

Online learning has its advantages, especially amidst a pandemic. Convenience, flexibility, and cost savings are just a few pluses that come to mind. But when a hotel migrates to a completely new financial management platform or adds new software modules, on-site training is still preferred. It’s not that the technology is too difficult to grasp online, but rather, hoteliers seem to thrive when they connect in person with their peers and vendor partners, and they desire to build a relationship with the people behind the software from day one.

How Will Tipping Work in a Cashless Hotel
Posted: 04/01/2021 by Larry & Adam Mogelonsky

The deployment of cashless payment solutions, a necessary commercial change, has been spurred by the pandemic. Indeed, many businesses have taken the additional step of banning the use of cash altogether. But there’s a problem here as this approach disrupts our service tipping mode. This may result in demoralized staff or lead to costly wage increases.

The hotel industry is planning for its recovery from the COVID-19 pandemic. Industry leaders are flooded with forecasts and opinions about when and how the recovery will happen. Nearly every one of these predictions is wrong.

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