Tech Talk

Recent posts

Online learning has its advantages, especially amidst a pandemic. Convenience, flexibility, and cost savings are just a few pluses that come to mind. But when a hotel migrates to a completely new financial management platform or adds new software modules, on-site training is still preferred. It’s not that the technology is too difficult to grasp online, but rather, hoteliers seem to thrive when they connect in person with their peers and vendor partners, and they desire to build a relationship with the people behind the software from day one.

My last blog addressed the hiring spree that appeared on the horizon once future bookings finally started trending upwards. Several senior hoteliers told me that it was right on the mark, that some hotels now have more than 100 open positions – and very few applicants. Former staff have either moved on to other, more stable industries, and they as well as potential new hires may be disincentivized to return to work by continuing government subsidies and/or child-care needs. If the rapid change from furloughs to hiring spree describes your situation, then you will want to explore some of the tech options I raised in the earlier blog, which continues here.

I have worked with so many fantastic people over the years. Team members. Clients. Partners. Alliances. What I do know is that human beings are complex and, at the same time, simple. We all need connection. We all need people who believe in us. We all need a sense of belonging and the certainty that our contributions are valued.

The deployment of cashless payment solutions, a necessary commercial change, has been spurred by the pandemic. Indeed, many businesses have taken the additional step of banning the use of cash altogether. But there’s a problem here as this approach disrupts our service tipping mode. This may result in demoralized staff or lead to costly wage increases.

The hotel industry is planning for its recovery from the COVID-19 pandemic. Industry leaders are flooded with forecasts and opinions about when and how the recovery will happen. Nearly every one of these predictions is wrong.



want to read more articles like this?

want to read more articles like this?

Sign up to receive our twice-a-month Watercooler and Siegel Sez Newsletters and never miss another article or news story.

Articles tagged as: trends
Hotel Data Digest: Seasonality vs. Moving Average
Posted: 11/18/2019 by David Eisen

Tracking the evolution of key performance indicators (KPIs) over time allows hoteliers to identify meaningful trends, create forecasts and budgets and assess the results of different strategies. To perform this kind of analysis, data has to be recorded within consistent time intervals and in chronological order. This is known as a time series.

Last year was a pivotal one for independent hotels, per STR, an American company that tracks supply and demand data for multiple market sectors, which revealed that these ‘un-branded’ properties had greater overall average daily rate (ADR) and revenue per available room (RevPAR) than their branded hotel brethren. Expedia, Inc. dug deep into its Q1 2017 data to shed light on the continued rise of independents in 2017, and offer tips for independent properties to best leverage this momentum.