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Are You All In?
Posted: 07/27/2020

Imagine everyone in your organization engaged, aligned, and performing to their potential. Imagine everyone playing “All In.”

Great organizations have synergy. Their culture allows them to play to a rhythm at a different tempo than the average organization. How do you get that at your organization?

Many front-line hospitality workers rely on tips for a significant part of their paychecks. If not for tips, many hotel associates who serve as waitstaff, bartenders, housekeepers, bell staff, concierges and pool attendants would soon be looking for other jobs. This is a regional issue: in most of Asia and Europe, staff get higher base pay, and tips are either not expected at all, or are truly discretionary. But in the U.S., Canada, Britain and other countries, tips are an important reality, and one that’s not likely to change anytime soon.

As somebody who’s helped to grow a company from 13 people to nearly a thousand, I know very well the excitement that comes with having a mindset focused entirely on growth. Every newly acquired customer, every new office and every milestone means the gap between you and your nearest competitor is that much bigger and that much harder to overtake.

As the travel industry begins to rally, technology companies are taking steps to help their customers get back to business. Strategies run the gamut from complimentary webinars and virtual learning events to special promotions and discounts, all designed to enable hotels and other hospitality venues to reopen confidently and economically amid the COVID-19 pandemic.

Room Service and the New Normal - Food always has been, and always will be, a major part of the travel experience. But in a post-pandemic world, change is inevitable. Crowded restaurants and menus which have been handled many times may well (even temporarily) be avoided by wary travelers.



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Hotel Industry: When it comes to Data Breach Incidents – Follow the Money Focus on the POS

04/22/2015
by Geneva Rinehart

Verizon released its 2015 Data Breach Investigations Report (DBIR) this month and extended an exclusive preview to Hospitality Upgrade including an interview with one of the authors, Jay Jacobs, the senior analyst and DBIR co-author with Verizon.  HU asked Jacobs to cut through the more than 60-page report and share what this year’s investigation means to the hotel industry.

In its 10th year, the report looks at year-over-year trends. Overall the trends did not change much from the 2014 report.  What was new in this year’s evaluation is a formulation for the cost of a breach and a look at incidents involving mobile devices.

Understanding the Mobile Space

Infected mobile devices were very scarce.  Android devices seemed to be infected more often than iOS devices, with an inference that iPhones® have better inherent security. Annoying software is the predominate type of infections seen on mobile devices but these attacks are not malicious in nature. According to the investigation, mobile device attack was still not the preferred method of attack.

The equivalent of less than 0.03% of mobile devices are compromised by malware each year.

Message for Hoteliers – Secure the POS

As in previous years the top three industries affected remained public, information and financial services with a combined 66 percent of the number of security incidents compiled in the report.  The hospitality industry (chart listed – accommodations) was listed as sixth overall for the number of security incidents reported. (See Figure 2 above.)

However, within the hotel industry a staggering 91 percent of those incidents reported involved a malware attack at the point of sale. Attacks on the hotel industry were overwhelmingly financially motivated. In other industries, such as healthcare, for example, the motivation for a cyber attack is overwhelmingly for personal information. When asked what should the hotel industry take away from this year’s report, without hesitation Jacobs said, “The hotel industry should focus exclusively on the point-of-sale system.”

Of the nearly 80,000 security incidents analyzed this year the researchers pointed to nine threat patterns that have remained an effective approach to fighting cyberthreats.  The nine patterns are: Miscellaneous errors, such as sending an email message to the wrong person; crimeware (malware to gain control of a system); insider or privilege misuse; physical theft or loss; Web app attacks; denial of service attacks; cyber espionage; point-of-sale intrusions; and payment card skimmers.

The Cost of a Breach

In this year’s report Verizon analysts have devised a new model to estimate the financial impact of a cyber breach and provides a prediction of the cost of a breach. In a release issued by Verizon, the analysts reported that, “The cost-per-record stolen is directly affected by the type of data and total number of records compromised.”

Mike Denning, vice president of global security for Verizon Enterprise Solutions said, “We believe this new model for estimating the cost of a breach is groundbreaking, although there is definitely still room for refinement. We now know that it’s rarely, if ever, less expensive to suffer a breach than put the proper defense in place.”

Click here for a link to the full Verizon 2015 Data Breach Investigations Report.

A slideshow by Verizon is available by clicking here.

About the Data Breach Investigations Report

The extensive 2015 report is the culmination of 70 contributing organizations representing 61 countries and 79,790 security incidents. The investigative report looked through 2,122 confirmed data breaches.

About The Author
Geneva Rinehart
SVP, Managing Editor
Hospitality Upgrade


Geneva Rinehart is the managing editor at Hospitality Upgrade. For two decades, she has followed the world of hospitality technology. On occasion she will chronicle hospitality technology issues, technology trends, and new technologies for Hospitality Upgrade on LinkedIn and Twitter: @genevarinehart

 
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