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The availability of NFC contactless payment (Restaurant POS, Front Desk, Kiosk), and NFC contactless access control (guest room doors, parking garages, elevators, meeting rooms, gyms, spas, front doors etc.) in hotels to reduce the need to touch shared surfaces that allow the transmission of coronavirus is both an urgent need, and an intelligent response, to one of the most significant issues that the hospitality industry has ever faced: coronavirus transmission and COVID-19 . Importantly also, NFC contactless, if widely implemented, would demonstrate that the hospitality industry has the well-being of its guests and employees front of mind once hotels start to emerge from lock-down. 

As millions across America practice social distancing, hotels and Convention and Visitor Bureaus (CVBs) are faced with the overall challenge of supporting their community and planning for the post-COVID-19 rebound. In addition to working directly with meeting planners, CVBs often report and forecast tourism for the entire community. CVBs play an integral role in the education and knowledge of upcoming events and trends in their community.

Shine is that light within you. It motivates us and it brightens our path. When we are down, afraid or experiencing unknown territory, it is what you say to yourself (your beliefs and thoughts) that determines if your light will stay bright or fade. 

Amid the global COVID-19 pandemic, Hospitality Financial and Technology Professionals (HFTP) announced last Wednesday during a press conference to industry media that the organization will consolidate its three major annual events to one location over a four-day period in October, and will call it, “The Best of HFTP.” 

2020 is a year like no other — at least we hope so. At the end of 2019, who could have imagined what would happen to our industry. Smart hoteliers were planning for the possibility of a small downturn. Smarter hoteliers were considering how to steal share before a downturn took hold. Either way, a global pandemic was not in anyone’s plans.



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Wow-Factor Website – What's the Secret?

08/14/2017
by Nimesh Dinubhai

What are the core ingredients of a wow-factor website? I think Websrefresh.com has found the answer with their newest website launch of hotelbellatx.com. After years of experience, research, and listening to what travelers are looking for in a hotel website; we have come up with the core ingredients to convert visitors to guests.  
 
Hotel Bella’s website launch has resulted in many calls and compliments on how the site looks visually and how the layout folds out a story of a beautiful property that showcases all the amenities guests look for when booking a hotel. You could have an award-winning property in the most beautiful of locations with over-the-top amenities, but if your website does not tell the story with bright colorful pictures and an easy to find tabs, then your website and hotel is missing a lot of booking guests.  
 
So, what are the core ingredients you ask?  
 
Layout – The visual appearance of a website speaks a lot about the legitimacy of your business and how relevant it is to visitors who are looking for a specific thing(s). If the layout does not have accessibility as a primary focus, then you will have guests that will just skip over your site thinking you do not have what they need. On the Hotelbellatx.com site, you will see easy to access links at the top of the page and the home page itself has at-a-glance information that will draw visitors to learn more.  
 
Photography - The photographs of your property and the rooms are the most viewed content on a hotel website. The photographs you take can either make or break a connection from potential guest that seeks more, to a visitor that just passes on by. Saving money now to avoid a professional photographer is not the place to cut! Websites that have 100’s of glossy images of the entire property, taken by a professional photographer, will tell your story and show guests what they can look forward to if they book or buy from you. Visitors to your site will want to be sure nothing is hidden, and see all angles of certain areas like guest rooms and the breakfast area. This is what professional photographers do, and the bottom line is to present your business in the best light possible.  
 
Content – Well, as the famous phrase goes, content is king! This is definitely true of a successful website; without true and relevant, easy to read content, a website is as good as empty words. The layout helps us find the content, the photograph paints a picture of your story, but it’s the content itself that TELLS the story; that provides all the relevant information that customers are looking for to make a booking or buying decision.  
 
The Little Things – Sometimes the little things become the greatest part of the site when combined. A virtual tour that gives a 360 view of your property and rooms is paramount because guests want a true and clear picture of what they are buying into. Social media links with relevant blogs and posts are also a strong key factor because it allows potential customers to see and read what other guests are saying about your property.  
 
There are many award-winning properties to choose from when guests are shopping around, but it’s the wow factor website that gets the booking. Be sure your web designer is utilizing all the necessary factors to help your business have a revenue generating site. Layout, photography and content; look at other sites and you will see these three factors are the keys to converting visitors to booking guests.
About The Author
Nimesh Dinubhai
President
Websrefresh


Nimesh Dinubhai completed his studies in 2003 and launched Websrefresh to help businesses grow their ROI. He also owns two Arizona hotels, one of which earned the Historical Hotel Award in 2014.

 
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