Tech Talk

Recent posts

Enterprise System Pitfalls: Summary
Today I’m wrapping up a series of posts on the broad topic of Enterprise System Pitfalls. In this series, my hope was to help shed light on the primary problems that cause us to miss budgets, fall short on capabilities, or completely fail when implementing an enterprise system. 

The Year in Review
As 2019 comes to a close, it’s time to count our blessings. One of mine has been the privilege (and fun!) of being able to reach out to so many interesting companies and get them to tell me what they’re doing that’s different, disruptive, and game-changing. The list of things I have to write about in future columns has only gotten longer in the nine months since I started writing this column.

Sustainable Innovation
Sustainability can yield multiple benefits to hotels. Saving energy and water yields direct cost savings. Revenue can be generated by guests who prefer to deal with businesses that minimize their environmental impact. And many would argue that conserving scarce resources is simply the right thing to do.

Meetings Innovation
The sale and delivery of groups and meetings is perhaps the most significant and under-automated functions for many hotels. Even though groups often account for 30% to 60% of revenue, most group bookings are still handled manually for most if not all of steps, as they move from a meeting planner’s research to a confirmed booking.

The biggest enemy to any system is complexity. In a system of inputs and outputs, such as an enterprise system, more complexity means more parts are used in interaction with inputs to create the outputs. Every part that must be built and maintained costs time and money

want to read more articles like this?

want to read more articles like this?

Sign up to receive our twice-a-month Watercooler and Siegel Sez Newsletters and never miss another article or news story.


The Cruise Business Marketplace of Technology Solutions and Ideas

by Cruise Shipping Miami

Contemporary cruise ships are arguably among the largest, most complex machines on earth. As passenger vessels have gotten larger, the technologies employed to operate them have grown ever more complex and integrated.

From the navigation, telecommunications and radar equipment on the bridge to integrated point-of-sale systems that enable guests to purchase photos and shore excursions from their stateroom to food and beverage inventory-control systems, nearly every aspect of operations onboard modern cruise ships employs cutting-edge technologies. Whether a company sells or wants to sell entertainment equipment, mobile and wireless technologies or data management and onboard productivity solutions to cruise lines, it needs to be at Cruise Shipping Miami.

Companies have recognized this and will bring their newest products to show at CSM every year. These include:

  • LG Electronics, which makes televisions and other entertainment products for hospitality
  • Rescompany Systems, which makes reservations software for cruise and travel applications
  • Lufthansa Systems, a leader in hospitality IT systems
  • Fidelio, manufacturer of passenger and crew management systems
  • Allin Interactive, maker of ITV solutions and products for cruise lines and resorts

As Cruise Shipping Miami 2014 celebrates its third decade, organizers UBM Live are planning a series of innovative events, pavilions and conference sessions designed to keep the show relevant, vibrant and productive to anyone engaged in the global cruise business, but especially for technology companies.

Scheduled for March 10-13, the 30th annual Cruise Shipping Miami will host four days of conference sessions and networking events, and a massive three-day exhibition showcasing the latest in cruise products, services and destinations. As part of the anniversary commemoration, UBM Live is introducing an Emerging Product Zone display at the center of the exhibition. The multimedia booth will provide a look back over the past three decades of growth, expansion and change in the cruise industry, while providing a showcase for up-to-the-minute products of today and a glimpse of what may come in the future.

To highlight the latest trends and innovations in the all-important food and beverage arena, CSM 2014 will debut the F&B Pavilion on the tradeshow floor. There, exhibitors will showcase the latest in culinary trends, shipboard food-handling and cooking equipment, and the newest foods and preparation technologies.

Also new to the exhibition for 2014 is the Cruise Trends Theater, a product and services showcase that offers exhibitors and attendees a venue where they can present innovations from all sectors of the cruise business — from entertainment to food and beverage, onboard revenue, sustainability and technology. Through a series of 30-minute presentations, exhibitors and attendees will present their cutting-edge product and service concepts directly to key cruise industry stakeholders inside the purpose-built Cruise Trends Theater. 

Specific topics for presentation in the Trends Theater are collected under the general themes of Emerging Trends in Food & Beverage, Sustainable Cruise Showcase and Advances in Technology: Challenges and Opportunities.

Cruise Shipping Miami remains the essential event for companies doing business or wanting to do business with the cruise lines. In 2013 more than 900 exhibiting companies from 123 countries participated in the tradeshow — nearly 100 of them first-timers. And 40 percent of those exhibitors reported closing business during the exhibition.

Continuing with their innovative approach to the four-day conference, organizers are introducing a revamped conference program, based on feedback from attendees. The conference session lineup features four thematic streams, each offering valuable, forward-thinking content: Ships and Ship Operations, Global Geography of Cruise Tourism, Market Segments and Cruise Product Development.

Within those larger themes, individual session topics will include shipbuilding and refurbishment, family cruising, the growing pan-Asia market, marketing and distribution, mainstay markets of Europe and the Caribbean, green products and practices, safety and security, and emerging niche products such as expedition and river cruising.

In addition to the tradeshow and conference sessions, Cruise Shipping Miami provides ample networking opportunities that provide direct access to influential cruise line executives, expert conference speakers, executives from cruise associations and special guests. These events include the Presidents of the Member Cruise Lines' Welcome Reception, Cruise Lines International Association Membership reception, the Florida-Caribbean Cruise Association Gala Dinner and sponsored breakfasts and luncheons.

Like the industry it embodies and celebrates, Cruise Shipping Miami remains exciting, expansive and innovative — and it is still the place to do business with the cruise lines.

About The Author
Cruise Shipping Miami

For more information or to reserve a booth, contact or call 609-759-4712.

Blog post currently doesn't have any comments.
Leave comment

 Security code