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Definitely Doug 10/18/19
Posted: 12/06/2019

Sustainable Innovation
 
Sustainability can yield multiple benefits to hotels. Saving energy and water yields direct cost savings. Revenue can be generated by guests who prefer to deal with businesses that minimize their environmental impact. And many would argue that conserving scarce resources is simply the right thing to do.

Definitely Doug 12/6/19
Posted: 12/06/2019

Meetings Innovation
 
The sale and delivery of groups and meetings is perhaps the most significant and under-automated functions for many hotels. Even though groups often account for 30% to 60% of revenue, most group bookings are still handled manually for most if not all of steps, as they move from a meeting planner’s research to a confirmed booking.

The biggest enemy to any system is complexity. In a system of inputs and outputs, such as an enterprise system, more complexity means more parts are used in interaction with inputs to create the outputs. Every part that must be built and maintained costs time and money

Tracking the evolution of key performance indicators (KPIs) over time allows hoteliers to identify meaningful trends, create forecasts and budgets and assess the results of different strategies. To perform this kind of analysis, data has to be recorded within consistent time intervals and in chronological order. This is known as a time series.

Definitely Doug 11/15/19
Posted: 11/15/2019

Every time I turn around these days, I see a new vendor or product promising something called a complete Guest Experience Management, Guest Journey Management, or Guest Engagement (or some variation on those words). This week I looked at some of the emerging products claiming to be in this space, both to try to better understand it, and to see what promising ideas it may hold.



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The Wabi-sabi of Email

02/09/2016
by Chuck Coveleski
 
Wabi-sabi. I just like saying the word: "Wabi-sabi."
 
What is Wabi-sabi? It is the Japanese ideal of celebrating and embracing the imperfect and the worn.

How does this relate to email? I'd love to tell you.
 
We hear all the time that one of the biggest time suckers for everyone today is email. It is time we embrace the imperfection that is email and use it our advantage. We need to find our Wabi-sabi of email.
 
Issues with Email
I think the three biggest issues with email are: #1: Too much. #2: Too quickly. #3: Too many.
 
We can look at alternatives to email communication but that is for another topic. Let's focus on and suggest some ways to change the way you deal with email and hopefully improve your experience. If we break down the issues with email, we can see the imperfections and work with them to get back to getting work done.
 
Fix Issue #1: Too Much
Let's face it: we all get too many emails. We can stop the emails, but we can improve the way we work them and in turn, we can start to change the way get things done with emails. The easiest thing to do is to define and adopt some email etiquette.
 
Stop the Madness - Pick up the Phone
We are all tempted to just keep emailing endlessly but try stopping the email tide with a phone call. You know, that app taking up space on your iPhone. If you think the reply will take more than three sentences to answer, call and talk to the person. You will find that when you can hear the tone and connect with them, it not only reduces the emails needed but helps to create a more connected business relationship. Yes, you can break the vicious cycle.
 
Don’t reply all; ever. Never. Ever.
Stop it. You might as well open the office window and shout your answer back. Would you ever just walk into the middle of the office and shout your reply? That’s the same as doing reply all. Take a minute, learn where the buttons are on your phone and think about who really needs to know the info you are about to share.
 
Use IM - Email is not IM
Don’t use email as instant messaging. If your IT department doesn’t allow IM, call them today and get them to approve an instant messaging software. You will be amazed at how it changes the way you communicate with colleagues, reduces emails and gets things done faster.
 
Reduce the Number of People you Send to - Use the To & CC Lines the Right Way
Make sure the person in the "To" line is the one who really needs to read and act on the email. Everyone else needs to be in the CC line. This means they should read and file the email. Too many times an email is sent with 1,000 people in the "To" line and no one is clear on who should do what. Nothing gets done. Tell your teams that the person in the "To" line is the one expected to follow up. The people in the CC line should read and file the info. And remember, never reply all.
 
Reduce questions - Make the Perfect Subject Line
  1. Put an action word in the subject line.
    Try these "Reply by" or "Review and Respond". This lets the person getting the email quickly see what you need them to do and keeps things rolling.
  2. Change the subject line when the topic changes.
    How many times do you get an email that has nothing to do with the subject line?Everyday. Multiple times. We know. Make sure if you are replying to an email and you are changing the subject, or they have changed the subject, feel free to change the subject line. 

It's time to adapt the way you view and use email so you are more productive.
See the imperfections and work with them to find your Wabi-Sabi of email. 

 

Over the next few months, we will share topics and ideas to help you and your work day. We call these T3: Tips for The Team. We will discuss the other issues "Too Quickly" and "Too Many" in the next posts. Watch for the follow up next month!

About The Author
Chuck Coveleski
CEO and Lead Consultant
Soluna Solutions, Inc.


Chuck Coveleski is the CEO and lead consultant for Soluna Solutions, Inc. Soluna Solutions provides strategic business management that revolves around success.
It is inspired by the Balance of Business™ and specializes in:
  • Leadership and organizational development
  • Strategic planning
  • Sales strategy and technology

 
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