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A groundbreaking new report by the Urban Land Institute in Washington, D.C. explores sustainability in the hospitality industry and examines ways in which hotels are incorporating eco-friendly best practices into both operations and construction. The study includes insights from leading hotel owners, developers and investors.

Every hotel owner wants to know how he can increase the traffic to the website, and at the same time, boost direct bookings. The key to accomplish both the objectives is to design a site that is accessible even to disabled people. It will not only improve the usability for all types of visitors, but it will also improve your market penetration. Designing ADA website is also very imperative to prevent legitimate complications. In addition to this, an ADA feature will aid in improving the website performance in search engines.

The underappreciated city of Minneapolis served as host for the 2019 edition of HITEC (produced by HFTP) which wrapped up its most recent four-day run on June 20, 2019. In the days and weeks leading up to the event, meeting solicitations and party invites filled my inbox at a growth rate any VC or entrepreneur would envy. As a first-timer to this international hospitality technology behemoth, it became apparent that HITEC actually begins a few weeks prior to when that first request or invitation lands in your over-stuffed inbox.

Time is limited. Once it’s gone, you can’t gain it back. Similarly, once a room goes unsold for a night, it will go unsold forever. There’s no way to recover that loss, because there’s no way to go back in time.
 
Many hotels fight this limitation by trying to sell as many rooms as possible. If all the rooms are completely booked, time no longer becomes a factor. But most don’t have the luxury of being at-capacity every single night. That’s why last-minute booking apps are growing in popularity in the industry, where hotels can make the most of each day. These apps specifically target guests who don’t plan far in advance, seeking accommodations from one week to one minute later.
 
There are several different ways your hotel can benefit from using last-minute booking apps in your business strategy.

IoT is Coming, Jon Snow…
Posted: 05/21/2019

Hospitality is prime for the coming advent of the various devices that make up the Internet of Things. Estimates show the industry now represents 17.5 million rooms worldwide and savvy guests are demanding more personalization and an overall improved guest experience along their connected travel journey and belief is that IoT can bring this to reality. 



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The Wabi-sabi of Email

02/09/2016
 
Wabi-sabi. I just like saying the word: "Wabi-sabi."
 
What is Wabi-sabi? It is the Japanese ideal of celebrating and embracing the imperfect and the worn.

How does this relate to email? I'd love to tell you.
 
We hear all the time that one of the biggest time suckers for everyone today is email. It is time we embrace the imperfection that is email and use it our advantage. We need to find our Wabi-sabi of email.
 
Issues with Email
I think the three biggest issues with email are: #1: Too much. #2: Too quickly. #3: Too many.
 
We can look at alternatives to email communication but that is for another topic. Let's focus on and suggest some ways to change the way you deal with email and hopefully improve your experience. If we break down the issues with email, we can see the imperfections and work with them to get back to getting work done.
 
Fix Issue #1: Too Much
Let's face it: we all get too many emails. We can stop the emails, but we can improve the way we work them and in turn, we can start to change the way get things done with emails. The easiest thing to do is to define and adopt some email etiquette.
 
Stop the Madness - Pick up the Phone
We are all tempted to just keep emailing endlessly but try stopping the email tide with a phone call. You know, that app taking up space on your iPhone. If you think the reply will take more than three sentences to answer, call and talk to the person. You will find that when you can hear the tone and connect with them, it not only reduces the emails needed but helps to create a more connected business relationship. Yes, you can break the vicious cycle.
 
Don’t reply all; ever. Never. Ever.
Stop it. You might as well open the office window and shout your answer back. Would you ever just walk into the middle of the office and shout your reply? That’s the same as doing reply all. Take a minute, learn where the buttons are on your phone and think about who really needs to know the info you are about to share.
 
Use IM - Email is not IM
Don’t use email as instant messaging. If your IT department doesn’t allow IM, call them today and get them to approve an instant messaging software. You will be amazed at how it changes the way you communicate with colleagues, reduces emails and gets things done faster.
 
Reduce the Number of People you Send to - Use the To & CC Lines the Right Way
Make sure the person in the "To" line is the one who really needs to read and act on the email. Everyone else needs to be in the CC line. This means they should read and file the email. Too many times an email is sent with 1,000 people in the "To" line and no one is clear on who should do what. Nothing gets done. Tell your teams that the person in the "To" line is the one expected to follow up. The people in the CC line should read and file the info. And remember, never reply all.
 
Reduce questions - Make the Perfect Subject Line
  1. Put an action word in the subject line.
    Try these "Reply by" or "Review and Respond". This lets the person getting the email quickly see what you need them to do and keeps things rolling.
  2. Change the subject line when the topic changes.
    How many times do you get an email that has nothing to do with the subject line?Everyday. Multiple times. We know. Make sure if you are replying to an email and you are changing the subject, or they have changed the subject, feel free to change the subject line. 

It's time to adapt the way you view and use email so you are more productive.
See the imperfections and work with them to find your Wabi-Sabi of email. 

 

Over the next few months, we will share topics and ideas to help you and your work day. We call these T3: Tips for The Team. We will discuss the other issues "Too Quickly" and "Too Many" in the next posts. Watch for the follow up next month!

About The Author
Chuck Coveleski
CEO and Lead Consultant
Soluna Solutions, Inc.


Chuck Coveleski is the CEO and lead consultant for Soluna Solutions, Inc. Soluna Solutions provides strategic business management that revolves around success.
It is inspired by the Balance of Business™ and specializes in:
  • Leadership and organizational development
  • Strategic planning
  • Sales strategy and technology

 
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