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A great deal has been written over the years about the viability of moving a hotel’s property-management system (PMS) to the cloud to take advantage of the latest technologies, but hoteliers need to realize that it’s not the only viable option. All platforms have advantages, including self-hosted, private cloud and on-premise solutions that leverage the latest mobile, contact free and web-based technologies. Independent operators can still enhance the digital guest experience, support personalized and mobile check-in, deploy contact free technologies, and secure hotel/guest data even if their PMS does not reside in the cloud. It should not be a question of “Cloud or On Premise?” but rather “Does the PMS solve your business objectives in both technology and service?”

Much has been written in the mainstream hospitality press about the challenges COVID-19 has presented to the industry. Hotels are in more pain than at any time in our memories. Because of the extensive media coverage, I won’t dwell on this topic further in what is primarily a technology column. But it’s the background for this week’s column, and so merits acknowledgement.

Are You All In?
Posted: 07/27/2020

Imagine everyone in your organization engaged, aligned, and performing to their potential. Imagine everyone playing “All In.”

Great organizations have synergy. Their culture allows them to play to a rhythm at a different tempo than the average organization. How do you get that at your organization?

Many front-line hospitality workers rely on tips for a significant part of their paychecks. If not for tips, many hotel associates who serve as waitstaff, bartenders, housekeepers, bell staff, concierges and pool attendants would soon be looking for other jobs. This is a regional issue: in most of Asia and Europe, staff get higher base pay, and tips are either not expected at all, or are truly discretionary. But in the U.S., Canada, Britain and other countries, tips are an important reality, and one that’s not likely to change anytime soon.

As somebody who’s helped to grow a company from 13 people to nearly a thousand, I know very well the excitement that comes with having a mindset focused entirely on growth. Every newly acquired customer, every new office and every milestone means the gap between you and your nearest competitor is that much bigger and that much harder to overtake.



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Your Job is to Turn on Their Motivational Switch

02/21/2017
by Renie Cavallari

Our value as leaders is in how we help others achieve.
In my research for my new book, aspire... to shine, I interviewed and collected data from hundreds of highly motivated and not-so-motivated people. There is one overriding commonality for all of us:

Our motivations reflect what we value and why we currently value it.
As a leader, you can only inspire people. You can’t motivate them because their motivational switch has only one operator… them! So, how do leaders help shine the light so they bring out the potential of their people and help turn on someone's motivational switch?


If you want people to play “all in,” you have to play all in. You also have to create an inspiring environment that recognizes those who do. We naturally engage when we feel connected and important. Clearly, a person who feels valued is more likely to engage than the reverse.


When we are engaged, we turn on our motivational switch. We are inspired to learn and do more. We care more deeply. We impact others. This energy connects us and turns up the light. The brighter the light we create, the more we feel energized! This inspires us to do even more. Remember, leadership is a behavior, not a position. Engagement is about inspiring people to participate. Your job is to help shine the light so they choose to engage... so they choose to be "all in."


Playing all in is an emotional commitment that can be inspired but not demanded. As a leader, how people participate reflects you.


For your team to truly shine, you must understand how your work and the work of your team contributes to the vision of the company. Inspiring leaders who help people connect the dots between what they do and “the why” help them turn on their motivational switch, regardless of their work product.


In my years of research around “shining,” I identified three interesting trends around why people shine and what influences them to shine:



1. Our ability to align our passions and contributions with our work and life
2. Our choice to be an active life participant, “an engager”
3. Our knowledge around what truly motivates us

All three help us turn on our own motivational switch. When your switch is in the “on” position, everything is possible!


Like a light switch, pride energizes people. Your job as a leader is to turn it on through engaging, inspiring and aligning your team members. Now you have illumination!


When people feel pride, they synergize. They do the right things without being asked. They feel confident and make things happen. They know the accomplishment will feel good. It just feels right.


Another way to help your team shine is to create focus. When we are focused, we are not just productive, we are also highly engaged and motivated. Motivation is a deep desire to do something... it’s the reason (or reasons) a person is acting in a certain way.


When we have clarity around our motivations, we can establish goals that align with what we want in our life. When we don’t know what we want, it is hard to feel motivated toward it. Goals give us focus.


In addition, you want to know the motivation behind your goals and those of your people. When you understand what you gain by achieving each goal, you naturally turn on your motivational switch. Knowing the goal is only step one. You have to know what your real motivation is behind the goal!


Leaders must align goals with the motivations of their people so if you want to know what motivates your people, just ask them.


Download the first chapter of aspire... to shine for free and learn more about being a Shiner and turning on that motivational switch.

About The Author
Renie Cavallari
Chief Instigating Officer
Aspire Marketing


Renie Cavallari is the chief instigating officer with Aspire Marketing. She can be reached at renie@aspiremarketing.com.

If you would like me to talk to your team via a free Zoom conversation on how to move from scarcity and fear to resilience and power, please reach out to me at renie@poweredbyaspire.com . We are here to help!

Check out The Little Guide to Shining here. 

 
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